Maria Perez
Summary
Proven Administrative Assistant with a robust background in office management and efficient handling of sensitive materials, demonstrated at Renters Warehouse Michigan. Excelled in streamlining operations, achieving a 20% increase in efficiency through expert scheduling and meticulous record-keeping. Skilled in Microsoft Outlook and adept at maintaining professionalism under pressure, ensuring high levels of customer satisfaction. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
Work History
Administrative Assistant to the Property Manager
Renters Warehouse Michigan
02.2022 - 11.2024
- Handled incoming and outgoing correspondence with tenants and landlords.
- Maintenance coordination for incoming work orders from tenants.
- Scheduled showings for prospective tenants.
- I worked on leasing, sending new leases to new tenants, and renewals to existing tenants.
- Provided administrative support to the property manager, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by the property manager.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed and maintained filing systems for confidential documents and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
Dispatcher Coordinator
The Appliance repairmen
02.2018 - 01.2022
- Maintained accurate records of all dispatched orders, shipments, and deliveries.
- Responded promptly to emergency calls from customers or employees in distress.
- Managed communications between customers and techs.
Customer Service Representative
Accedo Technologies
07.2015 - 10.2017
- Resolved customer complaints promptly and efficiently.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Customer Service Representative
Sitel
01.2014 - 05.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science - Elementary School Teaching
Escuela Normal Ricardo Morales Aviles
NicaraguaSkills
- Mail handling
- Reception oversight
- Research
- Bookkeeping
- Check processing
- Meeting planning
- Scheduling
- Letter Preparation
- Sensitive material handling
- Calendaring
- Conference planning
- Office management
- Microsoft Outlook
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Administrative Assistant to the Property Manager
Renters Warehouse Michigan
02.2022 - 11.2024
Dispatcher Coordinator
The Appliance repairmen
02.2018 - 01.2022
Customer Service Representative
Accedo Technologies
07.2015 - 10.2017
Customer Service Representative
Sitel
01.2014 - 05.2015
Associate of Science - Elementary School Teaching
Escuela Normal Ricardo Morales Aviles
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