Maria Perez
Azusa,CA
Summary
Goal-driven Assistant Store Manager with 5 years of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings while leading and inspiring a team focused on customer obsession and achieving results.
Overview
20
20
years of professional experience
Work History
Rental Property Manager
P Rental Property
10.2004 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Reduced vacancy rates through effective marketing and advertising of rental properties.
- Provided regular updates to property owners on the status of their investments, including rental income and expense reports, occupancy rates, and maintenance needs.
- Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Streamlined rent collection process, improving on-time payments from tenants.
- Increased tenant satisfaction by promptl
- y addressing concerns and resolving maintenance issues.
- Evaluated market trends to determine competitive rental pricing strategies that maximize profit potential for property owners.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Cashier
House of Pies Restaurant
07.2007 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Medical Billing And Coding Certificate
Hacienda La Puente Adult Education
La Puente, CA12-2023
Skills
- POS systems operations
- Computer Skills
- Customer Service
- Team Player
- Cash register familiarity
- Bilingual in Spanish
- Leadership development
- Payment processing
- Merchandising knowledge
- Written and oral communication skills
- Planning & organizing
- Communication
- Patient confidentiality
- Professionalism and ethics
- Data entry
- Medical terminology certified
- Payment collection
- Cross-cultural sensitivity
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Time management
- Multitasking Abilities
- HIPAA certified
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Decision-making
- Critical thinking
- Professionalism
- CPT coding
References
Ignacio Perez (626) 513-3251
Rental Property Owner
- Personal/Work Related
- 20 + years acquainted
Wyatt Arnold (626) 391 6932
Razor Crest Transportation Owner
- Personal
- 4 years acquainted
Sandra Pelayo (323) 666-6961
Manager at House of Pies Restaurant
- Work Related
- 20 + years acquainted
Timeline
Cashier
House of Pies Restaurant
07.2007 - 01.2011
Rental Property Manager
P Rental Property
10.2004 - Current
Medical Billing And Coding Certificate
Hacienda La Puente Adult Education
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