Maria Perez
Kyle
Summary
Charismatic self motivated individual who has been recognized for exceptional leadership skills and for exceeding sales goals from time to time again. I am an excellent communicator who is self-motivated and driven to succeed. Offering 10 years in the customer service industry I am currently looking for a new opportunity!
Overview
13
13
years of professional experience
Work History
FOH Manager
Local Foods - Austin
09.2024 - Current
- Supported the professional development of team members by assisting with onboarding, scheduling, and training support.
- Managed all staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
- Worked effectively in a fast-paced, high volume environment with weekly earnings of 125k.
- Processed payroll for employees, reducing errors in calculations with meticulous attention to detail and thorough data verification.
Household Manager
Private Care
01.2022 - 07.2024
- Tailored meal plans according to dietary preferences or restrictions while providing nutritious options for all individuals in the home.
- Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
- Managed schedules, appointments, and events on behalf of the household.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
Assistant Store Manager
Hollywood Feed
06.2020 - 12.2021
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Took weekly educational courses on product, pet knowledge (cat & dog) and most importantly sales growth techniques.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Completed daily cycle counts to maintain the accuracy of inventory records.
FOH Manager
Blossom HMGI
09.2019 - 10.2020
- Work closely with Chefs and BOH team members to assure we provide a seamless experience.
- Manage a team of FOH staff including scheduling, training, and general supervison
- Oversee that all opening and closing duties are completed correctly and that cleanliness and maintenance are maintained.
- Providing excellent customer service to guests and most importantly amazing leadership to team members.
- Responsible for daily cash balance and deposits.
- Prepared for and executed new menu implementations aside from daily specials.
Restaurant Operations Manager
Velvet Taco
01.2019 - 09.2019
- Handled scheduling, inventory management and supply ordering.
- Managed Restaurant with a volume of 75-85k weekly.
- Boosted team member productivity by enhancing monitoring and motivational approaches 38 team members..
- Reconciled daily sales transactions to balance and log day-to-day finances with Aloha & Pulse.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Certified Training Manager. Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Developed surveys to identify training needs based on projected production processes and changes.
- Led daily, weekly and monthly coaching, counseling and feedback sessions with all team members.
District Catering Sales Manager
Cafe Express
07.2018 - 12.2018
- Developed and implemented improved marketing initiatives to drive revenue.
- Increased website traffic and conversions through email and social media marketing.
- Networked with previous clients, local businesses and event management companies to increase client base.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Trained, coached and mentored management and staff to ensure all operations and events ran smoothly.
General Manager
Cafe Express
03.2012 - 07.2018
- Completed and processed all accounting for my unit. Payroll for 30+ employees on a weekly basis ,Accounts Payable, Inventory, P&L Specialist.
- Ensured compliance with licensing, hygiene and health and safety legislation/guidelines
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maintained expenses below budget through accurate planning, waste reduction, and purchasing with cost effective operating procedures
- Motivated, trained and disciplined employees to maximize performance.
- Set project timelines and kept teams on task to complete milestones according to schedule.
- Managed FOH & BOH team schedules with an eye for coverage needs and individual strengths.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
Skills
- Product knowledge
- Empowers high-performing sales teams
- Time management
- Relationship building
- Operations
- Inventory management
- Effective leader
- Invoice coding familiarity
Timeline
FOH Manager
Local Foods - Austin
09.2024 - Current
Household Manager
Private Care
01.2022 - 07.2024
Assistant Store Manager
Hollywood Feed
06.2020 - 12.2021
FOH Manager
Blossom HMGI
09.2019 - 10.2020
Restaurant Operations Manager
Velvet Taco
01.2019 - 09.2019
District Catering Sales Manager
Cafe Express
07.2018 - 12.2018
General Manager
Cafe Express
03.2012 - 07.2018
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