Maria Perez
Homestead
Summary
Detail-oriented and organized healthcare professional with extensive experience in patient services, administrative support, and customer care within hospital and clinical settings. Proven ability to manage high-volume tasks, multitask efficiently, and maintain strong communication with both staff and patients. Skilled in EHR systems, insurance verification, and front desk operations.
Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse
Coral Reef Subacute Rehabilitation Center
01.2025 - Current
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
Patient Registration Representative
Baptist Hospital – Baptist Health
02.2019 - Current
- Verify patient demographics, insurance eligibility, and collect co-pays, deductibles, and co-insurance.
- Ensure all consent forms are completed and filed.
- Address and resolve patient inquiries, escalating when necessary to appropriate departments.
Unit Clerk / Secretary
Baptist Hospital – Baptist Health
01.2021 - 01.2025
- Serve as a frontline ambassador for the Emergency Department, ensuring smooth patient flow and timely care coordination.
- Handle clerical duties including scanning, faxing, answering high call volumes, and coordinating with transport.
- Assist with hospital admissions and ensure accurate documentation for nursing staff.
- Cross-trained as ED Tech: perform EKGs, manage room assignments, monitor patients, and respond to emergency calls.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
Patient Service Representative
Miami Beach Medical Group
12.2017 - 01.2021
- Manage front desk operations: check-in/out, insurance verification, appointment scheduling, and patient education (HIPAA).
- Maintain and update EHR systems with HEDIS compliance.
- Process referrals, medical record requests, and coordinate transportation.
- Liaise with specialists and insurance companies to confirm appointments and procedures.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
Customer Service Associate
Walmart Supercenter
11.2013 - 06.2016
- Provided front-line customer support, including returns, exchanges, and payment processing.
- Handled money transfers and bill payments through the financial service desk.
Education
Associate of Science - Nursing
Fortis College
Cutler Bay, FL04.2024
High School Diploma -
Homestead Senior High
Homestead, FLAssociate Degree - Medical Coding and Billing
CBT College
Cutler Bay, FL12.2018
Bachelor of Science - Nursing
Denver College of Nursing
Denver, CO01-2026
Skills
- Bilingual (English/Spanish)
- Patient Registration & Coordination
- Medical Terminology & Coding (CPT)
- Insurance Verification & Billing
- EHR Management (HEDIS, EMR)
- High-Volume Call Handling
- Front Desk & Reception
- HIPAA Compliance
- Clerical Support (Fax, Scan, Schedule)
- Customer Service & Conflict Resolution
- Appointment Scheduling & Confirmation
- Medical Records Management
- Referral Coordination
- Payment Collection (Co-pays, Self-pay)
- CPT Code Knowledge
- Scanning, Faxing, Mailing
- Multitasking in Fast-Paced Environments
- Lab result interpretation
- Discharge coordination
- Collecting vitals
- Unit administration
- Patient assessments
Certification
- CPR/AED Certification – Active since August 2018
- CBCS – Certified Billing & Coding Specialist (Expired: Dec 2020)
- Registered Nurse (License #RN9668708) – Valid: Sept 2024 to July 2026
Timeline
Registered Nurse
Coral Reef Subacute Rehabilitation Center
01.2025 - Current
Unit Clerk / Secretary
Baptist Hospital – Baptist Health
01.2021 - 01.2025
Patient Registration Representative
Baptist Hospital – Baptist Health
02.2019 - Current
Patient Service Representative
Miami Beach Medical Group
12.2017 - 01.2021
Customer Service Associate
Walmart Supercenter
11.2013 - 06.2016
Associate Degree - Medical Coding and Billing
CBT College
Associate of Science - Nursing
Fortis College
High School Diploma -
Homestead Senior High
Bachelor of Science - Nursing
Denver College of Nursing
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