Maria Perez Culmer
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Accounting Assistant
Majestic Tours
Nassau, Bahamas
05.2018 - 12.2021
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reconciled bank accounts on a regular basis.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Assisted in the preparation of monthly financial statements and reports.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Reviewed customer accounts to ensure accuracy of billing information and payment terms.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
Customer Service Representative
Dish México
, MX
02.2011 - 12.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Collection Representative
Client Services Inc
Saint Charles, Missouri
04.2006 - 09.2009
- Conducted outbound calls using automated dialing systems as well as manual dials when necessary.
- Developed a recovery strategy based on customer's financial situation.
- Performed skip tracing activities in order to locate customers who had moved without providing a forwarding address.
- Assisted customers in understanding the terms of repayment plans and helped them stay current on their accounts.
- Researched information from credit bureaus, banks, employers and other sources to verify customer's income and assets.
- Investigated customer complaints and disputes related to billing errors or discrepancies.
- Followed up with customers via phone, mail or email to ensure timely payments were made.
- Collaborated with other members of the Collections team to achieve department goals.
Education
Vocational - Executive Assistant And Executive Secretary
Instituto Tecnologico De Informàtica E Ingles
Morelia, Mx01-2011
High School Diploma -
Ft. Zumwalt South High School
Saint Peters, MO05-2006
Skills
- Bilingual in Spanish
- Data Entry
- Invoicing and Billing
- Administrative Support
- Attention to Detail
- Inbound and Outbound Calling
- Call Management
- Typing proficiency
- Clerical Support
- Front Office Management
- Computer Skills
- Advanced MS Office knowledge
- Multitasking
- Task Prioritization
- Customer Service
Languages
Spanish
Native/ Bilingual
French
Elementary
References
References available upon request.
Timeline
Accounting Assistant
Majestic Tours
05.2018 - 12.2021
Customer Service Representative
Dish México
02.2011 - 12.2013
Collection Representative
Client Services Inc
04.2006 - 09.2009
Vocational - Executive Assistant And Executive Secretary
Instituto Tecnologico De Informàtica E Ingles
High School Diploma -
Ft. Zumwalt South High School
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