Maria Perez Perez
Carteret,NJ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled Baker with exceptional knowledge of baking times, methods, temperatures, and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment.
Overview
9
9
years of professional experience
Work History
Bakery Manager
Yelida Bakes
05.2021 - Current
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Created marketing material to increase customer traffic.
- Produced consistently high-quality baked goods.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes and cookies.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Operated cash registers and processed payments accurately.
- Analyzed customer preferences to design and create tailored products.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Dance Instructor
Pole2pole Fitness
01.2019 - Current
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques
- Communicated with students in person, via email, and by phone to resolve issues and answer questions.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Offered one-on-one instruction to students by appointment.
- Adhered to studio guidelines and legal requirements.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Motivated and encouraged students to practice dance routines to work toward set goals.
Bank Teller
Santander Bank Us
10.2019 - 12.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Documented changes and actions in computer-based tracking system.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Maitre D'
Seabras Armory
01.2015 - 06.2019
- Served as leader of the team by assigning duties, work stations and responsibilities.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Certificate - Baking And Pastry Arts
Middlesex County College
Edison, NJ05.2021
Associate of Arts - Education
Middlesex County College
Edison, NJ05.2019
Skills
- Icing Techniques
- Knowledge of Raw Materials
- Creative Fondant
- POS Terminal Operation
- Supervision
- Safe Work Practices
- Effective Customer Service
- Business Management
- Proficiency in Cake Decorating
Languages
Spanish
Native or Bilingual
Timeline
Bakery Manager
Yelida Bakes
05.2021 - Current
Bank Teller
Santander Bank Us
10.2019 - 12.2020
Dance Instructor
Pole2pole Fitness
01.2019 - Current
Maitre D'
Seabras Armory
01.2015 - 06.2019
Certificate - Baking And Pastry Arts
Middlesex County College
Associate of Arts - Education
Middlesex County College