Maria Pfaff
Shelby,MI
Summary
Proven track record in enhancing customer engagement and teamwork, demonstrated at Premier Pet Supply. Good knowledge on a variety of animals (especially canines and equines). Skilled in problem-solving and clear communication, contributing to a positive and efficient work environment. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Crew Member
Premier Pet Supply
08.2023 - 05.2024
- Cleaned and maintained animal enclosures for small animals (hamsters, mice, rats, snakes)
- General housekeeping of the store, mopping, dusting, sweeping, cleaning messes
- Providing WOW! customer service answering any questions customers had about products and what would work for their pet with a positive attitude
- Answering phones
- Cashier responsibility
- Provided education on supplements, tools, food etc to curious customers
Kitchen Staff Member
Roses Family Resteraunt
08.2020 - 01.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
High School Diploma -
Eisenhower Highschool
Shelby Township05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Customer Engagement
- Self-discipline
- Flexible Schedule
- Integrity and Honesty
- Safety awareness
equestrian
working with horses gives me a huge sense of purpose and contributes to my love of animals.
Timeline
Crew Member
Premier Pet Supply
08.2023 - 05.2024
Kitchen Staff Member
Roses Family Resteraunt
08.2020 - 01.2021
High School Diploma -
Eisenhower Highschool
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