Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Maria Pfeiffer

Rochester,MI

Summary

Motivated nursing student at Hope College seeking a summer position. Strong work ethic, adept problem-solving skills, and excellent communication abilities within team settings. Thrives in fast-paced environments and excels in customer service roles. Proven track record as an assistant manager, barista, and nanny, showcasing adaptability and quick learning capabilities.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Kletz market coffee shop
09.2022 - Current
  • I was hired as a barista in September of my Freshmen year and was promoted to student manager in November of that same year. I work as a manager throughout the academic year continuously and have developed the following skills:
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Special Needs Nanny

Independent
08.2015 - 08.2024
  • I work with a family whose child has cerebral palsy. Each summer I acted as her primary caretaker throughout the day. I developed several skills including the following:
  • Fostered emotional well-being through active listening, validation, and encouragement during difficult moments or transitions.
  • Maintained open lines of communication with parents, providing regular updates on their child''s progress as well as discussing any concerns or suggestions for improvement.
  • Developed strong rapport with children under my care, creating an atmosphere of trust that facilitated growth and progress.
  • Educated siblings on the unique needs of their brother or sister, promoting empathy and understanding within the family unit.
  • Improved child development outcomes by implementing personalized special needs care plans.
  • Adapted learning materials to suit each child''s unique abilities while maintaining alignment with educational standards and IEP goals.
  • Transported children safely to school, therapy appointments, recreational activities, maintaining punctuality at all times.
  • Safeguarded health and safety by administering medications as prescribed and monitoring for side effects or adverse reactions.
  • Engaged children in community activities to promote social integration and sense of belonging.
  • Promoted language development and effective communication with use of sign language and visual aids.
  • Collaborated with parents to establish and maintain a routine, fostering a stable and nurturing environment.
  • Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.

Barista/Cashier

Beyond Juicery + Eatery
05.2023 - 08.2023
  • I worked as a barista in a small store where we ran solo shifts and I acted as a manager, cashier, & barista.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Education

Bachelor of Science - Nursing

Hope College
Holland, MI
05-2026

High school diploma - undefined

Stoney Creek High School
05.2022

Skills

  • Customer service in coffee industry
  • Customer engagement
  • Strong organizational abilities
  • Emergency response training
  • Extensive cleaning background
  • Cash management
  • Flexible problem-solving
  • Skilled in safe medication administration
  • Efficient meal planning
  • In-home childcare
  • Time management
  • Barista skills

Accomplishments

  • Supervised team of 16 staff members.
  • Collaborated with team of nurses in the development of patient care plans.
  • Documented and resolved scheduling problems which led to a new company wide scheduling system.
  • Documented and resolved understaffing issues which led to new organization system within the kitchen and front of house.

Languages

Spanish - Intermediate

Timeline

Barista/Cashier

Beyond Juicery + Eatery
05.2023 - 08.2023

Assistant Manager

Kletz market coffee shop
09.2022 - Current

Special Needs Nanny

Independent
08.2015 - 08.2024

High school diploma - undefined

Stoney Creek High School

Bachelor of Science - Nursing

Hope College

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Maria Pfeiffer