Maria Phipps
Bethlehem,PA
Summary
Dynamic customer service specialist with a proven track record at Xerox Corp, adept at enhancing customer satisfaction through effective problem-solving and collaboration. Recognized for implementing strategies that improved service delivery efficiency and reduced resolution times. A flexible team player with excellent communication skills and a commitment to continuous improvement.
Overview
11
11
years of professional experience
Work History
Self Employee
Various Company
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Customer Services Specialist
Xerox Corp at Dominican Republic
06.2014 - 11.2021
- Provided expert guidance to customers on product features and services, enhancing customer satisfaction.
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Documented customer interactions in CRM system, maintaining accurate records for follow-up actions.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Analyzed customer feedback to identify areas for improvement, contributing to enhanced service strategies.
- Implemented best practices for handling escalated issues, reducing resolution time significantly.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Education
Bachelor of Science - Business Administration And Management
UCSD
06-1994
High School Diploma -
Victor Estrella Liz (Commercial Public School)
Santo Domingo, DR06-1988
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Self Employee
Various Company
06.2024 - Current
Customer Services Specialist
Xerox Corp at Dominican Republic
06.2014 - 11.2021
Bachelor of Science - Business Administration And Management
UCSD
High School Diploma -
Victor Estrella Liz (Commercial Public School)