Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Awards
Generic

MARIA PICHARDO

Hialeah

Summary

Maria, 32-year-old bilingual professional of Cuban heritage with a strong background in healthcare and a high level of proficiency in medical terminology. I consistently completes tasks with accuracy and efficiency. I bring valuable experience in patient coordination, referrals, and administrative support, and thrives in fast-paced medical environments. I fully dedicate to patient care, attention to detail, and ability to communicate effectively in both English and Spanish make her a strong asset to any healthcare team.

Overview

11
11
years of professional experience

Work History

Lead Referral Coordinator

Cano Health, LLC
03.2020 - Current
1. Oversee Referral Workflow
  • Manage daily functions related to patient referrals.
  • Delegate tasks to referral team members and monitor completion.
  • Ensure referrals are handled promptly and accurately.
2. Ensure Process Integrity and Compliance
  • Review referral files to verify completeness and regulatory compliance.
  • Conduct periodic checks to maintain quality and adherence to privacy laws (e.g., HIPAA).
3. Facilitate Communication Between Care Teams
  • Collaborate with doctors, nurses, and support staff to coordinate referral needs.
  • Resolve any issues or missing information related to referral orders.
4. Support Patients Through the Referral Process
  • Act as a resource for patients with questions or concerns about referrals.
  • Provide clear information on next steps, appointments, and required documents.
5. Coordinate With Outside Providers
  • Communicate with external specialists, labs, or imaging centers to arrange care.
  • Track the outcome of referrals and gather follow-up information as needed.
6. Manage Insurance-Related Requirements
  • Ensure necessary insurance approvals or authorizations are in place.
  • Address referral denials and work on resolving insurance-related issues.


Referral Coordinator

Cano Health
02.2018 - Current
  • Expedite patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests.
  • Remind patients of scheduled appointments via mail or phone.
  • Contact review organizations and insurance companies to ensure prior approval requirements are met.
  • Assist patients with scheduling transportation to and from doctors’ appointments
  • Inhouse specialty approvals; including billing for treatment.

Receptionist

Equity Mortgage Bankers
06.2015 - 02.2018
  • Serves visitors by greeting, welcoming, and directing them appropriately.
  • Assisted accounts payable with first mortgage payments
  • Contact title Companies for Title Policies and Recorded Mortgages for loans
  • Assisted in ordering, receiving, stocking and distributing of office supplies.

Front Desk Assistant

Around the Clock
09.2014 - 02.2015
  • Handling incoming calls and other communications.
  • Greeting clients and visitors as needed.
  • Maintained database by entering new and updated customer and account information.

Education

High School -

Mariner High School
Cape Coral, Florida

Skills

  • TEAMWORK
  • COMMUNICAATION
  • PATIENT CARE
  • DETAIL ORIENTED
  • MICROSOFT OFFICE
  • ELECTRONIC HEALTH RECORDS SOFTWARE
  • INSURANCE VERIFICATION

Accomplishments

EMPLOYEE OF THE MONTH

LEADERSHIP AWARD

BEST PERFOMER AWARD

Languages

Spanish
Full Professional

Timeline

Lead Referral Coordinator

Cano Health, LLC
03.2020 - Current

Referral Coordinator

Cano Health
02.2018 - Current

Receptionist

Equity Mortgage Bankers
06.2015 - 02.2018

Front Desk Assistant

Around the Clock
09.2014 - 02.2015

High School -

Mariner High School

Awards

EMPLOYEE OF THE MONTH, LEADERSHIP AWARD, BEST PERFORMER AWARD

Similar Profiles

CREATE PROFILE