Maria Pina
Brenham,TX
Summary
Proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Management experience and leadership skills.
Welcoming and encouraging towards colleagues alongside customers.
Overview
3
3
years of professional experience
Work History
Burger King Manager
Burger King
Brenham, TX
06.2024 - 12.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Trained new employees to meet job requirements.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership during times of organizational change or crisis situations.
Dennys Server
Dennys Restaurant
Brenham, TX
12.2023 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Babysitter
Self Employed Services
Waller, TX
04.2022 - 09.2022
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Providing a safe environment for children to explore their curiosity and creativity.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Teaching good manners by setting clear expectations for behavior in various settings.
Education
Associate of Science - Nursing
Blinn College
Brenham, TX01-2027
High School Diploma -
Brenham High School
Brenham, TX05-2024
Skills
- Beverage Preparation
- Guest Engagement
- Food Running
- Supply Restocking
- Order Management
- Performance Improvement
- Exceptional customer service
- Foreign language proficiency
- Positive and professional
- Professional Appearance
- Team building
- Analytical Thinking
- Excellent Communication
Timeline
Burger King Manager
Burger King
06.2024 - 12.2024
Dennys Server
Dennys Restaurant
12.2023 - 05.2024
Babysitter
Self Employed Services
04.2022 - 09.2022
High School Diploma -
Brenham High School
Associate of Science - Nursing
Blinn College