Maria Pineda

Now work for Pepsico , drive sales with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge , work at FedEx, taking care of package handle. work in the pass as a Retail Store Manager(Costco), with an upbeat attitude and passion for delivering the best products, services, and customer service. Promote the brand through authentic engagement with customers and staff. More than 14 years of experience contributing to retail promotions, sales, and special events. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM , Cerner , Pat 19, Power chart,Passage point (special Id badge) Scrapbook systems ,paired with outstanding active listening and multitasking abilities. Dedicated and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Vigilante Console Operator with a background in the field. Expertise in monitoring CCTV cameras, burglar alarms, and fire alarms. Adept at inspecting both the interior and exterior of the facility quickly responding and investigating to calls and complaints. Reliable and punctual with excellent time management and multitasking abilities. Food certified for the state of Florida Analytical Guest Services Supervisor with 14 years of experience in Great customer services. Adept at increasing productivity through systems of organization and maintaining professionalism in high-stress situations.