Maria Pinto
Deerfield Beach,Fl
Summary
Results-driven Network Engineer with 10 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Network Engineer
Hotwire Communications Ltd
05.2023 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Implement network protocols as OSPF, MPLS, BGP, L2VPN and Multicast.
- Implement the setup for inserting new nodes.
- Switching and configuration options: VLANS, HSRP, VRRP, DHCP, VPN's, NAT.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Troubleshot complex multi-vendor network service provider issues.
- Configure and troubleshoot Cisco Meraki dashboard network.
- Performed troubleshooting for Cisco ASR9K IOS XR, C8300/C8500 [IOS-XE], Nexus 9000 [NX-OS], Meraki MS-425/MS-130, Mikrotiks router (CCR1072), Cisco ASR920 [IOS-XE]/Catalyst 2960, 3650,C9200L.
- Network Monitoring (Solarwinds, Cisco Meraki dashboard)
- Work on provision tickets to deploy new services (DATA, IPTV or VoIP) on commercial customers
- Develop and implement MOPs for various architectural changes to the network infrastructure such as link augmentations, building new links for path diversity and network resilience, increase performance and support the network expansion.
- Work on special projects for commercial customers involving technologies such as MPLS and L2VPNs (VPWS and VPLS)
- Support the Headend team with integration during deployment.
- Support the Network Operations Center.
NOC Engineer I
Hotwire Communications Ltd
09.2021 - 05.2023
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Escalate issues and problems according to next support as GPON, NETENG, Media Room, Voice Engineer, Field Engineer and Circuit Provider
- Updated internal customers regarding open tickets and status of resolutions.
- Responsible for answering inbound calls and for support
- Respond to automated alerts from monitoring tools according to procedure
- Use e tools to ascertain level and criticality of problem
- Coordinate onsite dispatch of Telecommunication vendor repair services
- Troubleshoot to identify, resolve and provide root-cause analysis of network related issues such as IP depletion, VLAN/DHCP configuration issues
- Monitor network infrastructure using management tools such as Solarwinds, AMS (Access management system-Nokia), NetNumem (Network management -ZTE) and ZD/vSZ (Zone Director/Virtual SmartZone-Ruckus wireless network)
- Work experience with troubleshooting ZTE and Nokia ONT/OLT equipment
- Experience in GPON technology
- Work experience with the following system: JIRA, AMDOCS, ODIN and SANSAY
- Troubleshoot devices including servers and wireless and hard-wired components
- Configuring and troubleshooting Cisco Catalyst 2960, 3650, 3750, 3850 series switches, Cisco SG200, SG302, SG350 series switches.
Tier II Engineer
Hotwire Communications Ltd
01.2019 - 09.2021
- Providing Tiers 1 & 2 support for all end-users with Networking, Hardware and Software
- Provision and troubleshoot ZTE and Alcatel ONTs (ZTE-F680, ZTE-F668, Alcatel G-241G, G-240, G-241)
- Provision and troubleshoot of cable modems for data and voice services
- Configure of ADTRAN, MP202 and Grandstream for VOIP services
- Work in the assignment and configuration of static IP as needed
- Serves as a Level 2 Escalation point for all customer related troubles
- Take direct inbound calls from Field Technicians to support Service Activation and Individual Trouble Resolution
- Process all Move/Add/Change/Deactivate orders for residential customer services
- Review scheduled troubled tickets for possible remote resolution.
Senior Core Network Engineer
Telefonica de Venezuela
02.2012 - 09.2018
- Planning and dimensioning NSN MGW, MSS, SGSN AND MME (Model U4/U5, DX200, and ATCA)
- Planning and dimensioning Huawei MGW, MSS, SBC, SGSN y MME (Model UMG8900, MSOFTX3000, SE2600, SGSN9810, and ATCA)
- Planning and design for the integration of new products and services in the Core network and peripheral equipment
- Define engineering and architecture Interconnection networks (CDMA, GSM, UMTS and LTE) against Core Network, through the analysis of KPIs and traffic projections
- Shutdown of the Core Element of CDMA (2G) Network
- Optimization and allocation of resources in the core CS/PS according to the analysis of KPIs, budget and traffic projections
- Participate in the preparation of RFQs for new platforms and equipment for Core networks.
Project Engineer
CANTV
07.2009 - 02.2012
- Monitoring and inspection of Civil Works and Energy interconnection
- Update SIGMA: Inputs Received and Anchor Nodes
- Support in development of the NGN nodes
- Meetings with the different units to solve the faults on each area
- Building shipping status
- Test planning Voice and Data
- Making Payroll Remedy Voice and Data
- Planning and Tracking Site Survey
- Review and Approval Inspection Report Site Survey and Engineering details.
Radio Frequency Engineer
Alcatel-Lucent
10.2008 - 07.2009
- KPI analysis and evaluation of CDMA EvDO network: ECP, 5ESS, ModCell 4.0
- Feasibility and Development of Data-Fill for CDMA carriers off
- Support and resolution of network failures as failures Access, Block, handovers, Drop-call, cause analysis
- KPI analysis and evaluation of GSM network: BSC and BTS
- Development of Data-Fill GSM
- Support and troubleshooting on network issues: such as inter-BSC handovers, dropped calls and causes analysis
- Planning, approval and entry into service of new cells.
Education
Telecommunication Engineer -
UNEFA National Experimental Polytechnic University of the National Armed Forces
12.2008
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP Addressing and Subnetting
- Networking and routing protocol expertise
- Strong troubleshooting skills
- Network performance monitoring
- Cisco switching/router expertise
Certification
- CCNA Routing and Switching
- CCNP Enterprise
Work References
- Yailin Lopez, Network Engineer, City National Bank, (786) 316-6251
- Alba Tirado, Network Engineer, Hotwire Communication, (305) 772-2480
- Nager Suarez, RF Engineer, Teleco Inc, (386) 334-7133
Courses
- December 2023 (Cisco) SD-WAN operation and deployment
- January 2014 (Huawei) Operation and Maintenance of Single SDB (UEIR-FE)
- November 2013 (Huawei) Operation and Maintenance SE2600
- November 2013 (Huawei) System Hardware MSOFTX3000 (ATCA)
- November 2013 (Huawei) Setting data MSOFTX3000 (ATCA)
- November 2013 (Huawei) Operation and Maintenance MSOFTX3000 (ATCA)
Knowledge
- Cisco Router and Switch
- Knowledge of GPON network solutions
- Knowledge of Equipment NSN (MGW/MSS/SGSN/MME)
- Knowledge of Huawei Equipment (MGW/MSS/SGSN/MME)
Legal Status
US Citizen
Timeline
Network Engineer
Hotwire Communications Ltd
05.2023 - Current
NOC Engineer I
Hotwire Communications Ltd
09.2021 - 05.2023
Tier II Engineer
Hotwire Communications Ltd
01.2019 - 09.2021
Senior Core Network Engineer
Telefonica de Venezuela
02.2012 - 09.2018
Project Engineer
CANTV
07.2009 - 02.2012
Radio Frequency Engineer
Alcatel-Lucent
10.2008 - 07.2009
Telecommunication Engineer -
UNEFA National Experimental Polytechnic University of the National Armed Forces
- CCNA Routing and Switching
- CCNP Enterprise
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