Maria Piotti
Stanardsville,VA
Summary
Self-motivated professional with excellent customer relations aptitude and relationship building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Retail Pricing Coordinator
Food Lion
05.2020 - Current
- Responsible for tasks of all price changes and weekly sales ad change; display all signage to company standard
- Ensure compliance with company policies and ethical standards relating to retail pricing practices.
- Maintain an organized work environment, ensuring efficient access to relevant documents and information.
- Mentor new sales associates to contribute to store's positive culture.
- Provide exceptional customer service by addressing inquiries related to product pricing and promotions promptly and professionally.
- Organized and detail-oriented with strong work ethic.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with strong sense of personal responsibility to contribute to my job and work community
Owner/Operator
Coastal Cleaning, LLC
02.2003 - 10.2020
- Managed day-to-day business operations of cleaning company.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Expanded clientele through effective networking and promotion of company services.
- Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
- Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients' needs.
- Developed strong relationships with clients, providing prompt communication and updates on progress of cleaning tasks, ensuring their satisfaction.
Customer Service Representative
Adelphia Communications
04.2001 - 01.2003
- Investigated and resolved customer inquiries and complaints quickly.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided timely feedback to management regarding customer inquiries and issues.
Education
High School Diploma -
Louisa County High School
Mineral, VA06.1986
Skills
- Superior Work Ethic
- Scheduling and Time-Tracking
- Delegation and Supervision
- Records Organization
- Merchandise Quality Assurance
- Punctual
Timeline
Retail Pricing Coordinator
Food Lion
05.2020 - Current
Owner/Operator
Coastal Cleaning, LLC
02.2003 - 10.2020
Customer Service Representative
Adelphia Communications
04.2001 - 01.2003
High School Diploma -
Louisa County High School