Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
2010
2010
years of post-secondary education
Work History
Front desk coordinate
Health Plus Management Services
The Bronx
10.2024 - Current
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CSR
TD Bank
The Bronx
11.2019 - 05.2022
Assisted customers with account inquiries and transaction processing.
Resolved customer complaints and provided effective solutions.
Educated clients on banking products and services available.
Processed loan applications and verified customer information.
Collaborated with team members to improve service efficiency.
Sale representative
Metro by T-Mobile
The Bronx
04.2017 - 07.2019
Engaged customers to identify their needs and recommend products.
Developed and maintained strong relationships with clients and partners.
Conducted product demonstrations to educate customers on features and benefits.
Collaborated with team members to achieve sales targets and improve strategies.
Managed customer inquiries and resolved issues effectively and promptly.
Cashier
Leroy pharmacy
The Bronx
06.2013 - 02.2017
Processed customer transactions efficiently and accurately at Leroy pharmacy.
Managed cash register operations and balanced cash drawers daily.
Assisted customers in locating medications and health products in store.
Maintained cleanliness and organization of checkout areas at Leroy pharmacy.
Cashier
Rite Aide Pharmacy
The Bronx
09.2006 - 12.2012
Processed customer transactions efficiently and accurately at Leroy pharmacy.
Managed cash register operations and balanced cash drawers daily.
Assisted customers in locating medications and health products in store.
Maintained cleanliness and organization of checkout areas at Leroy pharmacy.
Handled customer inquiries and resolved issues with professionalism and care.
Front Desk Agent/Front Desk Night Auditor at Doubletree By Hilton JFK Queens, NYFront Desk Agent/Front Desk Night Auditor at Doubletree By Hilton JFK Queens, NY
Front Desk Executive/Front Desk Executrive/Office Administrator Coordinator at Lodha GroupFront Desk Executive/Front Desk Executrive/Office Administrator Coordinator at Lodha Group
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY