Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Polanco

The Bronx

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience
2010
2010
years of post-secondary education

Work History

Front desk coordinate

Health Plus Management Services
The Bronx
10.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

CSR

TD Bank
The Bronx
11.2019 - 05.2022
  • Assisted customers with account inquiries and transaction processing.
  • Resolved customer complaints and provided effective solutions.
  • Educated clients on banking products and services available.
  • Processed loan applications and verified customer information.
  • Collaborated with team members to improve service efficiency.

Sale representative

Metro by T-Mobile
The Bronx
04.2017 - 07.2019
  • Engaged customers to identify their needs and recommend products.
  • Developed and maintained strong relationships with clients and partners.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Collaborated with team members to achieve sales targets and improve strategies.
  • Managed customer inquiries and resolved issues effectively and promptly.

Cashier

Leroy pharmacy
The Bronx
06.2013 - 02.2017
  • Processed customer transactions efficiently and accurately at Leroy pharmacy.
  • Managed cash register operations and balanced cash drawers daily.
  • Assisted customers in locating medications and health products in store.
  • Maintained cleanliness and organization of checkout areas at Leroy pharmacy.

Cashier

Rite Aide Pharmacy
The Bronx
09.2006 - 12.2012
  • Processed customer transactions efficiently and accurately at Leroy pharmacy.
  • Managed cash register operations and balanced cash drawers daily.
  • Assisted customers in locating medications and health products in store.
  • Maintained cleanliness and organization of checkout areas at Leroy pharmacy.
  • Handled customer inquiries and resolved issues with professionalism and care.

Education

Liberty High School
New York, NY

Some College (No Degree) -

Hostos Community College
Bronx, NY

Skills

  • Customer relationship management
  • Account processing
  • Problem resolution
  • Sales strategy development
  • Team collaboration
  • Effective communication
  • Customer engagement
  • Organization

Languages

Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited

Timeline

Front desk coordinate

Health Plus Management Services
10.2024 - Current

CSR

TD Bank
11.2019 - 05.2022

Sale representative

Metro by T-Mobile
04.2017 - 07.2019

Cashier

Leroy pharmacy
06.2013 - 02.2017

Cashier

Rite Aide Pharmacy
09.2006 - 12.2012

Liberty High School

Some College (No Degree) -

Hostos Community College

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