Maria Ponce
Brockton,MA
Summary
A dynamic professional with a proven track record at Liberty Tax Service, where I enhanced customer satisfaction and maintained high confidentiality standards. Skilled in tax preparation and adept at fostering client loyalty, I excel in fast-paced environments, demonstrating exceptional organizational and interpersonal abilities. Expertise in shipping procedures and lean manufacturing principles further showcases my versatile skill set.
Overview
2025
2025
years of professional experience
Work History
Packager
Rentals Unlimited
Manager
Liberty Tax Service
04.2020 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Tax Preparer
Liberty Tax Service
11.2019 - 08.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
- Educated clients on tax planning strategies, helping them save money in future years.
Cashier Floor Supervisor
Family Dollar
07.2017 - 11.2018
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
Education
Secretary
La Independencia
Honduras11.2008
Skills
- Packing boxes
- Package preparation
- Hand tool use
- Shipping procedures
- Lean manufacturing principles
- Packaging documents
- Shipping guidelines
Languages
Spanish
Native or Bilingual
Timeline
Manager
Liberty Tax Service
04.2020 - 08.2024
Tax Preparer
Liberty Tax Service
11.2019 - 08.2024
Cashier Floor Supervisor
Family Dollar
07.2017 - 11.2018
Packager
Rentals Unlimited
Secretary
La Independencia
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