Maria Porras
Customer Service Representative
Midland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Shrink Wrapper
Archway
Midland, TX
08.2003 - 01.2024
- Designed, implemented and managed all aspects of a 13 server, 45 client network
- Primary IT support for 40+ employees including several off-site Account Executives and 10 Developers
- Designed and implemented a highly available and secure network infrastructure for successful .com
- Created and executed a comprehensive Disaster Recovery Plan, including policy development, employee awareness, backup management and periodic auditing/fire drills
- Actively managed Email Service Provider relations by ensuring industry best practices are followed to guarantee optimal domain deliverability - this includes periodic requirements review, setting up and maintaining feedback loops, managing bounces and actively maintaining company email distribution lists
- Provided routine and complex data mining services for employees and management
- Responsible for preparing and submitting the IT department's annual budget to company principals
- Assisted developers in software and database design, security and optimization.
- Operated shrink wrapping machines to wrap and package products for shipment.
- Conducted routine maintenance on wrapping equipment to prevent breakdowns or malfunctions.
- Assisted in loading product onto the conveyor belt before being wrapped.
- Verified accuracy of orders against packing slips prior to shipping out items.
- Inspected finished packages for defects such as tears, holes, and wrinkles in packaging film.
- Troubleshot problems with equipment by performing basic repairs and adjustments as necessary.
- Followed safety guidelines while operating machinery at all times.
Sewing Machine Operator
Lucchese Brand
El Paso, TX
08.2022 - 04.2023
- Gathered requirements, designed, developed and thoroughly tested software for internal users and for deployment to external clients
- Worked closely with clients and partners to design software to interface our businesses with one another
- Traveled to client sites for installation and implementation of software solutions
- Programmed Web applications
- Created role based security and encryption package for all Company developed Web applications
- Created software to de-dupe database of over 1,000,000 physician panel members
- Maintained existing and legacy software written by current and past employees
- Employed Object Oriented design practices to create efficient, modular and reusable software.
- Threaded sewing machines and changed needles while maintaining optimal safety procedures to prevent accidents and delays.
- Operated single needle and multi-needle industrial sewing machines to assemble apparel components.
- Inspected finished products for defects in stitching or material quality.
- Monitored production output levels and reported any issues to supervisor promptly.
- Attached accessory labels, tags and hardware to complete boot pieces.
Machine Operator
Stampede
Santa Teresa, NM
02.2019 - 09.2019
- Developed, tested and documented data transfer module for print verification system using C/C++
- Tested and Tuned TCP/IP for optimum throughput
- Participated in and taught weekly classes in Perl.
- Adjust machine settings to complete tasks accurately.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Load raw materials into machines according to specified measurements.
- Monitor the feed and speed of machines during the machining process.
- Prepared machine for production processes by equipping with required tools and parts.
- Inspect finished workpieces to ensure conformance with specifications.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Set up and operate machine tools to produce precision parts and instruments.
Customer Service Cashier
Walmart
El Paso, TX
03.2018 - 02.2019
- Networking, troubleshooting, repair and technical support
- Implemented and supported network solutions for small businesses.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
Customer Service Cashier
Lowe's
El Paso, TX
09.2017 - 02.2018
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
Education
High School - Basics
Ysleta High School
El Paso, TX05-2001
Skills
- Stress Tolerance
- Decision-Making Capabilities
- Strong Work Ethic
- Data Entry Abilities
- Problem-Solving Capabilities
- Customer Complaint Resolution
- Cash Handling
- Product Merchandising
- Check Processing
- Customer Service
- Guest Services
- POS System Operation
- Positive and Professional
- Customer Satisfaction
Languages
Spanish
Professional
Timeline
Sewing Machine Operator
Lucchese Brand
08.2022 - 04.2023
Machine Operator
Stampede
02.2019 - 09.2019
Customer Service Cashier
Walmart
03.2018 - 02.2019
Customer Service Cashier
Lowe's
09.2017 - 02.2018
Shrink Wrapper
Archway
08.2003 - 01.2024
High School - Basics
Ysleta High School
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