Maria Portillo

• Operates computerized scales in a timely manner to promote quality customer satisfaction while weighing both commercial and private vehicles.

• Determines specific information about each load then directs customers to appropriate disposal or recycling areas and inspects loads for hazardous waste.

• Utilizes an extensive library of specific codes for the purpose of charging the proper material fee as well as statistical waste tracking for DEP and other reporting

• Collects tipping fees and makes change for cash transactions. Processes credit, debit, and Paymentus transactions via computerized terminal.

• Reconciles cash drawer, balances receipts, and closing reports and performs basic bookkeeping functions daily to process and account for Solid Waste revenue.

• Accesses multiple computer programs to research tax roll and other necessary information needed to perform the daily requirements related to scale duties.

• Communicates vital information to the Transfer station and Landfill Operators or Supervisors to ensure safety and accurate disposal procedures.

• Works efficiently and accurately in an atmosphere of frequent interruption, multi-tasks in a fast-paced environment, maintains composure, and remains calm during stressful or demanding situations.

• Generates manual scale tickets for all commodity loads that Solid Waste Collection vehicles transport to the recyclers.

• Checks scale transactions for accuracy and makes corrections as necessary.

• Makes entries on daily logs and tracking forms. Generates computerized tonnage and commodity reports as needed.

• Enters required data such as miles walked, crew size, areas cleaned on all Litter Program, Special Projects, Sherriff, and D.O.C. account transactions.

• Provides information and responds to inquiries or complaints from the public, co-workers, and other departments.

• Serves as a Spotter at the working face of the landfill or in the transfer station as needed.

• Attends classes and meetings for training certification or continuing education credits to meet safety and other mandatory requirements.

• Serves as a department safety committee member as required.

• Provides excellent customer service to members of the • Operates computerized scales in a timely manner to promote quality customer satisfaction while weighing both commercial and private vehicles.

• Determines specific information about each load then directs customers to appropriate disposal or recycling areas and inspects loads for hazardous waste.

• Utilizes an extensive library of specific codes for the purpose of charging the proper material fee as well as statistical waste tracking for DEP and other reporting

• Collects tipping fees and makes change for cash transactions. Processes credit, debit, and Paymentus transactions via computerized terminal.

• Reconciles cash drawer, balances receipts, and closing reports and performs basic bookkeeping functions daily to process and account for Solid Waste revenue.

• Accesses multiple computer programs to research tax roll and other necessary information needed to perform the daily requirements related to scale duties.

• Communicates vital information to the Transfer station and Landfill Operators or Supervisors to ensure safety and accurate disposal procedures.

• Works efficiently and accurately in an atmosphere of frequent interruption, multi-tasks in a fast-paced environment, maintains composure, and remains calm during stressful or demanding situations.

• Generates manual scale tickets for all commodity loads that Solid Waste Collection vehicles transport to the recyclers.

• Checks scale transactions for accuracy and makes corrections as necessary.

• Makes entries on daily logs and tracking forms. Generates computerized tonnage and commodity reports as needed. SCALE OPERATIONS SPECIALIST Page 2 of 5 Updated: 10/2023

• Enters required data such as miles walked, crew size, areas cleaned on all Litter Program, Special Projects, Sherriff, and D.O.C. account transactions.

• Provides information and responds to inquiries or complaints from the public, co-workers, and other departments.

• Serves as a Spotter at the working face of the landfill or in the transfer station as needed.

• Attends classes and meetings for training certification or continuing education credits to meet safety and other mandatory requirements.

• Serves as a department safety committee member as required.

• Provides excellent customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.

• Implements the organization’s guiding principles and core values.

• Performs other related job duties as assignedgeneral public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person or by phone contact.

• Implements the organization’s guiding principles and core values.

• Performs other related job duties as assigned

look for loads daily.

freight distpat representative.

customer service rep with the company.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
• Promoted optimal animal health.
• made appt customer service representative
• made medical bills for customers