Hi, I’m
Maria Portillo Argueta
Chapel Hill,NC
Summary
Pharmacy Technician with 4 years of experience in a fast-paced clinical pharmacy setting. Proven track record in accurately filling and labeling prescriptions, maintaining drug inventories, and updating pharmacy records. Recognized for identifying opportunities for technological enhancements and implementing effective solutions. Skilled at leveraging new tools and methods to enhance productivity and ensure optimal patient care and satisfaction.
Overview
10
years of professional experience
Work History
Piedmont Community Health Services
Pharmacy Technician
05.2020 - Current
Job overview
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Developed and implemented improvements to pharmacy organization system.
- Managed opening and closing duties for pharmacy.
CDS Outsourcing, Inc.
Contact Center Specialist ( Call Center)
05.2018 - Current
Job overview
- Respond to inbound and outbound contacts which may range from telephone calls, email response or other mediums of contact contingent upon client specifications
- ASHA contracts with several clients including health and human service organizations, clinical research organizations, and universities for example
- The work will include answering calls on behalf of these clients
- Also an Interviewer that complete surveys, respond to inbound and outbound contacts which may range from telephone calls, email response or other mediums of contact contingent upon client specifications
- Intake coordinator for HMIS system.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
UNC Hospital
Dietetic Assistant ( Call center )
10.2017 - 02.2018
Job overview
- Receives phone calls in an off-site call/service center environment from hospital patients (or their families/caregivers) who are requesting Room Service for meal ordering; take orders and answer questions about menu items available for ordering and delivery to their rooms; assists them by entering orders for menu selections into a computerized food service system, in accordance with established call/service center standards, available menu items, and dietary restrictions; provides exemplary service and customer care
Walmart
Money Center Associate
01.2016 - 01.2018
Job overview
- A money center associate is in charge of processing checks, loading and withdrawing money out of the customers accounts upon their request, a money center associate is also in charge of sending money to different locations (other states and countries) as well as receiving money from different locations
- Also crossed trained with customer service which helps provide a better experience to anyone who comes to the money center desk.
- Performed various money center services to customers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
Elite Flooring
Office Assistant
06.2014 - 08.2014
Job overview
- My main job was filing documents and making sure that staff were in the meetings and that they received all of the information that they required.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Middle College At Durham TechDurham, NC
High School Diploma
05-2016
Skills
- Highly skilled in customer service Can speak, read, and write fluently in Spanish and English, with an extensive lexicon in both languages I’m a fast learner, a person who has the motivation to learn and master any skill that is needed for the work field Strong verbal and written communication skills, strong active listening skills, strong time management skills Attention to detail and adaptability Positive attitude and very self-motivated
- Drug utilization review
- Workflow Optimization
- Patient Counseling
- Insurance Billing
- Drug Inventory Control
- HIPAA Regulations
- Quality Control Procedures
- Patient confidentiality
- Medication preparation
- Verbal Communication
- Proper labeling procedures
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Piedmont Community Health Services
05.2020 - Current
Contact Center Specialist ( Call Center)
CDS Outsourcing, Inc.
05.2018 - Current
Dietetic Assistant ( Call center )
UNC Hospital
10.2017 - 02.2018
Money Center Associate
Walmart
01.2016 - 01.2018
Office Assistant
Elite Flooring
06.2014 - 08.2014
Middle College At Durham Tech
High School Diploma
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