Maria Prado
San Jose,CA
Summary
Dynamic Office Manager with a proven track record at Cupertino Chiropractic Center, excelling in customer service and office administration. Spearheaded the implementation of new patient flow processes, significantly enhancing care standards and minimizing wait times. Demonstrated exceptional organizational skills and a knack for fostering strong client relationships, ensuring seamless office operations and financial accuracy.
Overview
11
11
years of professional experience
Work History
Office Manager
Cupertino Chiropractic Center
05.2013 - 02.2024
- Maintained accurate financial records by reconciling accounts payable/receivable transactions.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Reconciled accounts receivable to general ledger.
- Appealed claims as need.
- Performed bilLing process from start to finish.
- Updated reports, managed accounts, and generated reports for company database.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Assisted executive management with special projects as needed to support overall business objectives.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Assisted marketing department in planning client functions.
- Created new front office procedures step by step manual.
- Performed and managed all office procedures. Such as and not limited to watering plants to ordering inventory..
- Handled and performed all troubleshooting to office equipment.
- Collaborated with property manager design initiatives to maximize tenant retention and administration of renewal program.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Negotiated and executed contracts on behalf of firm
- Verified insurance coverage.
Education
Cosmetologist - Cosmetology
Marinel
Santa Clara, CA01.2014
GED -
Hanford
Hanford, CA04.1994
No Degree - Business Administration And Management
Evergreen Valley College
San Jose, CA01.1989
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Languages
Spanish
Full Professional
Timeline
Office Manager
Cupertino Chiropractic Center
05.2013 - 02.2024
Cosmetologist - Cosmetology
Marinel
GED -
Hanford
No Degree - Business Administration And Management
Evergreen Valley College