Maria Price
Columbus Ohio,OH
Summary
Dynamic and detail-oriented professional with a strong work ethic, honed at Capital Suites. Proven expertise in cleaning proficiency and safety awareness, ensuring a welcoming environment for guests. Recognized for exceptional teamwork and adaptability, consistently enhancing guest experiences through proactive service and effective communication.
Overview
8
8
years of professional experience
Work History
Public Area Attendant
Capital Suites
06.2021 - 02.2026
- Maintained cleanliness and organization in lobby area, ensuring welcoming environment for guests.
- Assisted guests with inquiries, providing information about services and amenities.
- Monitored lobby traffic and ensured compliance with safety protocols.
- Supported front desk staff by managing guest waiting areas efficiently.
- Collaborated with housekeeping to ensure timely cleanliness of communal spaces.
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Organized the daily distribution of newspapers and other publications to guests'' rooms, providing timely access to important information.
- Trained new Lobby Attendants on company policies, procedures, and best practices for delivering excellent customer service.
- Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
- Contributed to efficient operations by coordinating with housekeeping staff when rooms were ready for new occupants.
- Ensured timely restocking of essential lobby supplies such as newspapers, brochures, and refreshments for guest convenience.
- Maintained cleanliness and organization of public areas, enhancing guest experience.
- Responded promptly to guest requests, fostering a welcoming environment.
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Lead
ABM Industries
Columbus, OH
02.2022 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Breakfast Attendant
Home to Suite
Columbus, OH
04.2019 - 11.2022
- Prepared and presented breakfast offerings ensuring high quality and freshness.
- Managed inventory levels, restocking supplies to maintain optimal service.
- Assisted guests with inquiries, providing exceptional customer service experiences.
- Monitored food safety practices, adhering to health regulations and guidelines.
- Collaborated with kitchen staff to coordinate timely meal service delivery.
- Maintained cleanliness and organization of dining area for guest satisfaction.
- Trained new team members on service protocols and menu items effectively.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Collaborated with fellow team members to maintain smooth operations during busy breakfast hours.
- Proactively sought feedback from guests regarding their experience, using it constructively to improve future service.
- Assisted with special dietary requests, accommodating guests'' needs and ensuring their satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored dining room inventory and replenished as necessary.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Set up advertising signs and displays on shelves, counters and tables.
Janitorial Worker
Square Janitorial Service
Columbus, Ohio
02.2018 - 11.2020
- Maintained cleanliness and sanitation standards across facilities, ensuring compliance with health regulations.
- Operated cleaning equipment, including floor scrubbers and vacuums, to enhance operational efficiency.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Developed schedules for routine cleaning tasks to optimize workflow and ensure timely completion.
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Dusted surfaces, ledges, fixtures and furniture.
- Sanitized break area kitchen counters, tables and sinks.
- Cleaned and sanitized drinking fountains.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Kept building spaces premises clean inside and outside.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
- Hand-cleaned telephones, door knobs and remote controls.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Supported recycling initiatives by properly sorting waste materials into designated bins for collection.
- Fostered positive working relationships with co-workers, supervisors, and building occupants through effective communication and collaboration.
- Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used power scrubbing and waxing machines to scrub and polish floors.
Education
High School Diploma -
Northland High School
1919 Northcliffe Dr., Columbus, OHSkills
Flexibility
Safety awareness
Teamwork orientation
Cleaning proficiency
Initiative-taking
Willingness to learn
Strong work ethic
Teamwork
Teamwork and collaboration
Attention to detail
Sweeping and mopping
Multitasking
Multitasking Abilities
Adaptable and flexible
Reliability
Excellent communication
Active listening
Timeline
Lead
ABM Industries
02.2022 - 12.2023
Public Area Attendant
Capital Suites
06.2021 - 02.2026
Breakfast Attendant
Home to Suite
04.2019 - 11.2022
Janitorial Worker
Square Janitorial Service
02.2018 - 11.2020
High School Diploma -
Northland High School