Maria Belen Prokopetz
High Point,NC
Summary
Experience engaging with diverse communities and public interaction. Multi-tasker dedicated to customer service and engagement. Skilled in building costumer relationships and understanding customer needs. Strong communication and interpersonal/intercultural skills.
Overview
11
11
years of professional experience
Work History
Support Staff Member
Steamy Buddha Cafe And Yoga
04.2023 - 11.2023
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Upsold relevant products and services to increase revenue and drive customer loyalty.
- Maintained detailed knowledge of company products and services to provide comprehensive support.
- Assisted coworkers and staff members with special tasks on daily basis.
Server/Bartender
Finback Alehouse
04.2019 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Server
Mattison's City Grill
05.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostel Worker
Hostel One Home
06.2016 - 09.2016
- Provided accurate information on local attractions, transport options, and dining recommendations, enriching guests'' travel experiences.
- Implemented efficient check-in and check-out procedures, reducing wait times and enhancing the overall guest experience.
- Maintained a clean and welcoming environment, ensuring guests felt comfortable during their stay.
- Organized social events for guests, fostering a sense of community within the hostel environment.
- Increased repeat bookings by cultivating positive relationships with guests through attentive service and genuine hospitality.
- Collaborated with team members to provide exceptional customer service and seamless operations.
- Handled cash transactions accurately, maintaining financial integrity during daily operations.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Hostel Worker
M Montreal
08.2015 - 02.2016
- Provided accurate information on local attractions, transport options, and dining recommendations, enriching guests'' travel experiences.
- Organized social events for guests, fostering a sense of community within the hostel environment.
- Trained new staff members on hostel policies, procedures, and customer service expectations, contributing to a cohesive work environment.
- Collaborated with team members to provide exceptional customer service and seamless operations.
English Language Teaching Assistant
IVHQ Italy
05.2015 - 08.2015
- Assisted in preparation of classroom and instruction materials.
- Provided instruction and support under supervision of teacher.
- Promoted positive and safe environment for student learning.
- Enhanced student comprehension by incorporating visual aids and interactive learning techniques.
- Boosted students'' mastery of language skills through engaging and effective group activities.
- Collaborated with fellow teachers to develop cross-curricular projects that enriched the overall educational experience for students.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Mentor Program Coordinator
Year Up NYC
08.2013 - 12.2014
- Facilitated regular mentor meetings, fostering a sense of community and peer-to-peer learning opportunities.
- Optimized scheduling processes by creating clear guidelines and utilizing software tools for coordinating mentor-mentee meeting times.
- Maintained open lines of communication with all stakeholders, resolving concerns promptly and providing regular updates on program developments.
- Promoted equity within the mentoring program through intentional recruitment strategies targeting underrepresented populations.
- Cultivated partnerships with local organizations, expanding the pool of available mentors and resources for program participants.
- Ensured compliance with relevant policies by maintaining accurate records of all activities associated with the mentoring program.
- Designed creative programming events aimed at fostering connections between mentors and mentees, enhancing participant engagement levels.
- Continual improvement of the mentorship program by conducting regular evaluations, analyzing feedback, and implementing changes as needed.
- Developed comprehensive training materials for mentors, resulting in improved mentoring skills and increased satisfaction among participants.
- Conducted thorough evaluations of mentee needs, tailoring individualized support plans to address identified challenges.
- Enhanced mentor-mentee relationships by implementing effective matching strategies and providing ongoing support.
Volunteer
Dream Africa
09.2012 - 12.2012
- Assisted in the painting of educational murals and beautification of school buildings
- Provided my artistry to visually renovate classroom and materials
- Assisted with organization and supervision of after-school activities for students.
- Enhanced student engagement by introducing educational games and hands-on activities during lessons.
- Shared cultural experiences with host family and group of international volunteers in volunteer house
Education
Certificate - Graphic Design
Noble Desktop
New York12.2022
Bachelor of Science - International Affairs
Florida State University
Tallahassee, FL05.2013
Bachelor of Arts - Criminology
Florida State University
Tallahassee05.2013
Skills
- Bilingual: Spanish fluent
- Proficient in Adobe Illustrator
- Interpersonal/Intercultural Customer Support
- Global Experience as World Traveler
Timeline
Support Staff Member
Steamy Buddha Cafe And Yoga
04.2023 - 11.2023
Server/Bartender
Finback Alehouse
04.2019 - 11.2023
Server
Mattison's City Grill
05.2017 - 05.2019
Hostel Worker
Hostel One Home
06.2016 - 09.2016
Hostel Worker
M Montreal
08.2015 - 02.2016
English Language Teaching Assistant
IVHQ Italy
05.2015 - 08.2015
Mentor Program Coordinator
Year Up NYC
08.2013 - 12.2014
Volunteer
Dream Africa
09.2012 - 12.2012
Certificate - Graphic Design
Noble Desktop
Bachelor of Science - International Affairs
Florida State University
Bachelor of Arts - Criminology
Florida State University
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