MARIA PROTIVA
Queens
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Proven track record of implementing positive changes to drive company success. Committed to maximizing employee engagement and performance through effective training, monitoring, and morale-building techniques. Thrives on new challenges and possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively unsupervised and quickly acquire mastery of new skills.
Overview
3
3
years of professional experience
Work History
Office Manager
Precious Noor
09.2021 - Current
- Managed office inventory and placed new supply orders
- Monitored payments due from clients and promptly contacted clients with past due payments
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Administered payroll and maintained proper documentation of employee personnel
- Reviewed files and records to obtain information and respond to requests
- Managed, scheduled and coordinated office functions and activities for employees
- Used judgment and initiative in handling confidential matters and requests
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Interpreted and communicated work procedures and company policies to staff
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Resolved customer inquiries and complaints requiring management-level escalation
- Recruited and trained new employees to meet job requirements
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
Education
Database Administrator - IT
Z & M Tech
New York 08.2021
High School Diploma - Business Studies
Viqarunnisa Noon School & College
Bangladesh 04.2016
Skills
- Staff Training
- Operations Management
- Strategic Planning
- Project Management
- Policy Development
- Customer Service
- Payroll and Budgeting
- Scheduling
- Compliance Monitoring
- Technical Support
- Training and Coaching
- Employee Supervision
- Event Coordination
- Financial Tracking
- Scheduling and Calendar Management
- Customer Relations
- Office Management
- Regulatory Compliance
- Inventory Control
- Relationship Building
- Information Protection
- Mail Handling
Languages
Bengali
Native or Bilingual
English
Professional Working
Hindi
Professional Working
Urdu
Elementary
Timeline
Office Manager
Precious Noor
09.2021 - Current
Database Administrator - IT
Z & M Tech
High School Diploma - Business Studies
Viqarunnisa Noon School & College
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