Maria Pulles

Self Checkout Cashier

Kroger

01.2021 - 05.2024

Contributed to store-wide goals for sales volume and customer satisfaction by ensuring smooth operations of the self-checkout area.
Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
Enhanced customer satisfaction by efficiently managing self-checkout stations and promptly addressing issues.
Exceeded company standards for customer service ratings through consistent professionalism and friendly demeanor while assisting shoppers at selfcheckouts.
Increased transaction accuracy by diligently monitoring customer transactions and assisting with barcode scanning when necessary.
Maintained current knowledge of store promotions and highlighted sales to customers.
Responded promptly to requests for assistance, spills and customer inquiries.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card, and check transactions to complete customer purchases.
Maintained awareness of product locations to assist customers in finding requested items.
Described products and services in detail to answer customer questions.
Diagnosed issues with self-checkout machines and manually processed transactions.
Engaged with customers and offered assistance upon entry into store.
Assisted customers with self-checkout machine operations.
Provided exceptional customer service by answering questions and addressing concerns during the self-checkout process in a timely manner.
Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
Resolved technical issues at self-checkout stations, reducing downtime and improving overall efficiency.
Reduced wait times for customers by maintaining an organized and clean self-checkout area.
Supported loss prevention efforts by identifying potential shoplifting incidents at self-checkouts and alerting management as needed.
Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
Ensured availability of adequate supplies such as receipt paper rolls and plastic bags, replenishing them regularly at each station for customer convenience.
Contributed to store cleanliness by routinely sanitizing the self-checkout stations, promoting a healthy environment for customers and staff alike.