Maria Puschmann

Currently responsible for cash applications for customer accounts in the USA, Canada, and Europe

Process and reconcile account receivables and remittances

Create regular reports that accurately track financial information

Ensure inter-company ACH and EFT’s are transferred posted and handed off properly

Address payment issues like double payments or other discrepancies

Engage in collection management processes as necessary

File, verify, and process bank information on credit applications

Communicate with credit vendors and other properties regarding credit applications

Processes information and forwards applications to individuals authorized to approve credit

Receiving and recording of US trade, export, and intercompany payments received from lockbox, EFTs, wire transfers, credit cards

Perform bank fee charge-offs, and write-offs for unearned or earned discounts

Make outbound contact phone calls and emails, with past-due accounts

Deposit and post live checks for Canada and USA accounts daily

Tutoring and mentoring students.

Supervising lunchrooms and playgrounds.

Assisting in the class, library, and school office.

Sharing special skills and occupations to enrich classroom learning.

Preparing materials and assisting with FOSJB/PTA afterschool events

Assists with field trips and other school activities.

Communicate with committee chairs.

Meet with school leaders (principals, teachers, librarians) and PTO committee chairs to determine their volunteer needs.

Serve as the liaison between the school and community, promoting ways to get involved and how to help.

Parsons Chicken and Fish, Lonesome Rose and Lost Lake Tiki

Provided over 800 guests a positive experience upon arrival and departure

Managed 8 hostesses and hosts in their roles as points in the service experience

Made executive decisions on all seating for guests for indoor and outdoor

Organized seating rotations accurately

Managed to quote accurate wait times ranging from 30 minutes up to 4 hours for all guests

Answered and screened calls for guest’s orders, catering orders and managers

Informed and made positive recommendations for the food and beverage program to all guests

Attended to guest’s complaints and queries

I am also knowledgeable in the POS system breadcrumb and Reserve

Temporarily assumed responsibilities of paraprofessionals

Assessed students academic performance

Taught students new lessons along side the lead teacher's plan

Prepared educational materials for classroom activities

Prepared reports for meetings between teachers and parents

Implemented students accommodations and educational plans

Delivered great customer service through all touch points from reservation to post stay and with any special requests such as directions or activities in the area.

Helped with the training of all new front desk staff.

Assisted in making new procedures to help both front desk and housekeeping run smoothly with day to day operations including new check lists for all shifts, new projects and

Handled third party website extranets including; routing, payment, reconciliations, and responding to guest reviews.

Helping housekeeping inspect and clean rooms for arrivals and for any VIPs with special requests.

Knowledgeably assisted guests with check in & check out, answered questions, and offered suggestions of activities around the city when concierge was not available.

Communicated with other departments to assist with guests’ needs such as in-room dining, valet, and amenities.

Assisted multiple group contacts to ensure all the rooms and key were made in advance

Reported and fixed variances with billing hotel posting of packages and room and tax, collected data from day- of operations of hotel to compose daily report for opening team and processed auditing, balance all billing and incidental charges.

Balanced hotel room type inventory to help front desk check in procedures

• Provided emotional and memorable experiences for all diners
• Greeted all guests with friendly and polite manner and aimed to be the first great impression of the restaurant
• Make assertive decisions to accommodate guests by assessing the dining room and all accommodations
• Responsible for building relationships with Hotel Concierge
• Attended to guests’ complaints and queries
• Planned and plotted seating chart and rotation of service
• Managed staff of 6 hosts and did scheduling for the host team, which also included allocated time off and requests off