Maria Pyatak
DeBary,FL
Summary
Results-driven tax professional with expertise in leading cross-functional teams and optimizing processes for enhanced efficiency. Proven experience at Stripe and TaxJar resolving complex tax compliance issues, driving customer satisfaction, and delivering impactful solutions. Proficient in Microsoft Office, Google Workspace, and tax compliance software. Strong communicator with a commitment to continuous learning, problem-solving, and process improvement to support organizational goals and growth.
Overview
11
11
years of professional experience
Work History
Critical and Complex AutoFile Escalations
Stripe
05.2024 - 01.2025
- Managed escalations related to filing automation, updated Standard Operating Procedures (SOPs), and provided direct support for tax compliance and issue resolution.
- Maintained a calm and professional demeanor in high-pressure situations, effectively diffusing customer escalations and resolving conflicts.
- Collaborated with internal stakeholders to identify root causes of customer issues, leading to improved solutions and enhanced processes.
- Developed and implemented customer experience improvement strategies, resulting in higher satisfaction and reduced escalations.
- Coordinated with cross-functional teams to resolve escalated tax-related issues quickly and efficiently, ensuring timely resolution.
- Actively participated in regular meetings with other departments to align on strategies for enhancing customer service standards and team performance.
- Updated and maintained databases to ensure accurate, up-to-date information was readily available for internal use and compliance tracking.
- Demonstrated strong problem-solving abilities, efficiently addressing and resolving issues to prevent escalation and ensure customer satisfaction.
- Promoted high customer satisfaction by delivering knowledgeable, timely, and friendly service in response to inquiries and challenges.
- Contributed innovative solutions and ideas to improve team workflows, boosting overall performance and operational efficiency.
- Leveraged various software tools to streamline processes, improve accuracy, and optimize overall team performance.
- Fostered collaborative teamwork, enhancing productivity and creating a more effective and efficient work environment.
Manager, AutoFile Special Operations
Stripe
01.2022 - 04.2024
- Led cross-functional teams by providing training, tools, and enhanced performance guidance.
- Coordinated directly with government bodies for timely compliance in tax resolutions.
- Established Standard Operating Procedures (SOPs) to align processes with organizational goals.
- Managed tax projects and oversaw operational changes for effective execution.
- Collaborated with audit, engineering, and customer service teams to ensure operations aligned with compliance.
- Managed preparation and submission of sales and use tax filings across multiple jurisdictions.
- Prepared detailed meeting agendas for efficient team collaboration.
- Facilitated understanding of complex tax issues through straightforward communication with stakeholders.
- Conducted interviews and evaluated candidate resumes to pinpoint exceptional talent.
- Balanced competing priorities with precision, meeting tight deadlines, while maintaining accuracy.
AutoFile Tax Special Operations Lead
TaxJar
05.2021 - 12.2021
- Lead and support cross-functional teams, providing training, tools, and guidance to enhance performance
- Maintained timely resolution of tax matters through direct communication with state agencies.
- Designed and established processes, which increased operational accuracy.
- Coordinated projects related to taxation, driving flawless team-wide adoption.
- Implemented techniques for data collection and analysis, supporting strategic optimization through actionable insights.
- Collaborated with cross-functional teams to maintain operational compliance.
- Supervised multi-jurisdictional filing operations to meet regulatory deadlines for sales and use taxes.
- Facilitated team alignment by effectively relaying critical changes across departments.
- Clarified intricate tax concepts for non-experts, facilitating straightforward communication with stakeholders.
- Screened applicants, evaluated qualifications, and selected top-performing candidates.
- Maintained high accuracy standards while managing competing tasks.
AutoFile Tax Specialist
TaxJar
09.2019 - 03.2021
- Handled the filing of state tax returns, emphasizing correctness and punctuality.
- Implemented solutions for filing discrepancies by engaging multiple teams.
- Processed overdue filing requests and communicated concerns with customers
- Worked collaboratively with cross-functional teams to address distinct tax-related issues.
Account Manager
JPMorgan Chase
Lake Mary, USA
02.2019 - 09.2019
- Managed and solved customer account disputes via direct communication.
- Handled escalated account cases for advanced teams.
- Developed and maintained standard operating procedures for training purposes
- Carried out detailed investigations of fraud cases, escalating them as required.
- Facilitated seamless integration of new hires into the team.
- Made critical decisions on account liquidation and closure
- Analyzed, identified root causes, and implemented solutions for customer-reported issues.
Account Manager
Paylocity
Lake Mary, USA
10.2017 - 02.2019
- Managed the needs of 150-200 clients with a focus on accuracy and urgency
- Provided support for payroll, HR, and tax-related inquiries via email and phone
- Adhered to strict SLA guidelines for responsiveness
- Reconciled payroll and tax reports, explaining resolutions in detail
- Assisted clients with payroll processing, including direct deposits and live checks
- Processed tax corrections and reviewed corrected W-2s and 1095-Cs
- Ensured client compliance with government regulations
- Reviewed issues within the payroll system and time-tracking tools
- Conducted client training via organized conference calls.
Emergency Room Registration Representative - Team Lead
Winter Park Memorial Hospital
Winter Park, USA
09.2013 - 09.2017
- Managed escalated and life-threatening situations with compassion and professionalism
- Registered patients and updated their demographic information accurately
- Reconciled financial batches nightly to ensure accuracy
- Verified patient insurance and addressed issues proactively
- Collected payments and explained invoices in detail
- Prepared detailed shift reports and addressed team task efficiency
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL09-2013
Associate of Arts Degree -
Eastern Florida State College
Melbourne, FL05.2010
High School Diploma -
Melbourne High School
Sanford, FL01.2007
Skills
- Communication & Interpersonal Skills: Strong communication, active listening, and effective interpersonal skills
- Leadership & Coaching: Cross-functional team leadership, employee coaching, mentoring, and performance evaluations
- Problem-Solving & Conflict Resolution: Expertise in complex problem-solving and conflict resolution in high-pressure environments
- Process Improvement: Experienced in process optimization and quality control to drive efficiency
- Project & Task Management: Skilled in task prioritization, goal setting, and achieving results
- Training & Development: Proven experience in training, development, and employee performance management
- Technical Proficiency: Proficient in Microsoft Office, Google Workspace, Asana, Help Scout, Slack, and Atlassian Software
- Documentation & Reporting: Experienced in documentation, reporting, and performance tracking
- Multitasking & Time Management: Strong multitasking abilities and ability to handle competing priorities effectively
- Continuous Learning: Committed to ongoing professional development and adapting to industry changes
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Critical and Complex AutoFile Escalations
Stripe
05.2024 - 01.2025
Manager, AutoFile Special Operations
Stripe
01.2022 - 04.2024
AutoFile Tax Special Operations Lead
TaxJar
05.2021 - 12.2021
AutoFile Tax Specialist
TaxJar
09.2019 - 03.2021
Account Manager
JPMorgan Chase
02.2019 - 09.2019
Account Manager
Paylocity
10.2017 - 02.2019
Emergency Room Registration Representative - Team Lead
Winter Park Memorial Hospital
09.2013 - 09.2017
Bachelor of Science - Health Sciences
University of Central Florida
Associate of Arts Degree -
Eastern Florida State College
High School Diploma -
Melbourne High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
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