Maria Pyatak

Oversaw the preparation and submission of 1,000+ timely standard filings each month, along with hundreds of historical and amended returns, ensuring accuracy and full compliance across multiple jurisdictions.

Acted as a key liaison between clients and 50+ state agencies, resolving registration issues, filing questions, and state-specific compliance concerns.

Played a central role in enhancing onboarding and registration processes, implementing improvements that significantly reduced filing blockers and data-related issues.

Reviewed and escalated system and data discrepancies, proactively identifying gaps in onboarding to prevent downstream filing errors.

Participated in dozens of client calls weekly, providing expert guidance on state requirements, data formatting, and compliance workflows.

Identified and corrected data mapping issues, improving data integrity and reducing error rates across client filings.

Assisted with notice management, including the resolution of hundreds of state tax notices, and initiated refund and penalty waiver requests when appropriate.

Completed and submitted Power of Attorney (POA) forms to facilitate state representation and ensure timely resolution of compliance matters.

Resolved critical filing issues and blockers by collaborating across teams, improving turnaround times and maintaining high filing accuracy.

Partnered with the finance team to process client reimbursements related to filing errors, helping to maintain strong client relationships.

Supported high-priority client de-escalations by providing timely communication, accurate issue analysis, and effective resolution strategies.

• Managed escalations related to filing automation, updated Standard Operating Procedures (SOPs), and provided direct support for tax compliance and issue resolution.
• Maintained a calm and professional demeanor in high-pressure situations, effectively diffusing customer escalations and resolving conflicts.
• Collaborated with internal stakeholders to identify root causes of customer issues, leading to improved solutions and enhanced processes.
• Developed and implemented customer experience improvement strategies, resulting in higher satisfaction and reduced escalations.
• Coordinated with cross-functional teams to resolve escalated tax-related issues quickly and efficiently, ensuring timely resolution.
• Actively participated in regular meetings with other departments to align on strategies for enhancing customer service standards and team performance.
• Updated and maintained databases to ensure accurate, up-to-date information was readily available for internal use and compliance tracking.
• Demonstrated strong problem-solving abilities, efficiently addressing and resolving issues to prevent escalation and ensure customer satisfaction.
• Promoted high customer satisfaction by delivering knowledgeable, timely, and friendly service in response to inquiries and challenges.
• Contributed innovative solutions and ideas to improve team workflows, boosting overall performance and operational efficiency.
• Leveraged various software tools to streamline processes, improve accuracy, and optimize overall team performance.
• Fostered collaborative teamwork, enhancing productivity and creating a more effective and efficient work environment.

• Led cross-functional teams by providing training, tools, and enhanced performance guidance.
• Coordinated directly with government bodies for timely compliance in tax resolutions.
• Established Standard Operating Procedures (SOPs) to align processes with organizational goals.
• Managed tax projects and oversaw operational changes for effective execution.
• Collaborated with audit, engineering, and customer service teams to ensure operations aligned with compliance.
• Managed preparation and submission of sales and use tax filings across multiple jurisdictions.
• Prepared detailed meeting agendas for efficient team collaboration.
• Facilitated understanding of complex tax issues through straightforward communication with stakeholders.
• Conducted interviews and evaluated candidate resumes to pinpoint exceptional talent.
• Balanced competing priorities with precision, meeting tight deadlines, while maintaining accuracy.

• Lead and support cross-functional teams, providing training, tools, and guidance to enhance performance
• Maintained timely resolution of tax matters through direct communication with state agencies.
• Designed and established processes, which increased operational accuracy.
• Coordinated projects related to taxation, driving flawless team-wide adoption.
• Implemented techniques for data collection and analysis, supporting strategic optimization through actionable insights.
• Collaborated with cross-functional teams to maintain operational compliance.
• Supervised multi-jurisdictional filing operations to meet regulatory deadlines for sales and use taxes.
• Facilitated team alignment by effectively relaying critical changes across departments.
• Clarified intricate tax concepts for non-experts, facilitating straightforward communication with stakeholders.
• Screened applicants, evaluated qualifications, and selected top-performing candidates.
• Maintained high accuracy standards while managing competing tasks.

• Handled the filing of state tax returns, emphasizing correctness and punctuality.
• Implemented solutions for filing discrepancies by engaging multiple teams.
• Processed overdue filing requests and communicated concerns with customers
• Worked collaboratively with cross-functional teams to address distinct tax-related issues.

• Managed and solved customer account disputes via direct communication.
• Handled escalated account cases for advanced teams.
• Developed and maintained standard operating procedures for training purposes
• Carried out detailed investigations of fraud cases, escalating them as required.
• Facilitated seamless integration of new hires into the team.
• Made critical decisions on account liquidation and closure
• Analyzed, identified root causes, and implemented solutions for customer-reported issues.

• Managed the needs of 150-200 clients with a focus on accuracy and urgency
• Provided support for payroll, HR, and tax-related inquiries via email and phone
• Adhered to strict SLA guidelines for responsiveness
• Reconciled payroll and tax reports, explaining resolutions in detail
• Assisted clients with payroll processing, including direct deposits and live checks
• Processed tax corrections and reviewed corrected W-2s and 1095-Cs
• Ensured client compliance with government regulations
• Reviewed issues within the payroll system and time-tracking tools
• Conducted client training via organized conference calls.

• Managed escalated and life-threatening situations with compassion and professionalism
• Registered patients and updated their demographic information accurately
• Reconciled financial batches nightly to ensure accuracy
• Verified patient insurance and addressed issues proactively
• Collected payments and explained invoices in detail
• Prepared detailed shift reports and addressed team task efficiency