Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Quezada

Orlando

Summary

Dynamic Front Desk Manager at Comfort Inn International with a proven track record in enhancing customer satisfaction and retention. Expert in check-in procedures and adept at problem-solving, I trained staff to ensure compliance and excellence in service delivery, significantly improving guest experiences and operational efficiency.

Overview

22
22
years of professional experience

Work History

Flanger

Shewood Southeast LLC
09.2019 - Current
  • Increased customer satisfaction with attention to detail while ensuring accurate sizing and measurements for custom orders.
  • Expedited order completion timelines by swiftly completing alterations, repairs, or adjustments as needed.
  • Consistently met or exceeded daily and weekly sewing targets through efficient time management and task prioritization.
  • Assisted in reducing production time by efficiently organizing workstations and maintaining a clean workspace.

Salesperson

MP Auto Trading
07.2017 - 08.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Front Desk Receptionist

Premer Eye Associates Inc.
09.2015 - 01.2017
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Desk Manager

Confort Inn International
01.2003 - 04.2014
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Colegio Montesoriss
Constanza Dominican Republic
06-1997

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving

Languages

English
Professional Working
Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Flanger

Shewood Southeast LLC
09.2019 - Current

Salesperson

MP Auto Trading
07.2017 - 08.2019

Front Desk Receptionist

Premer Eye Associates Inc.
09.2015 - 01.2017

Front Desk Manager

Confort Inn International
01.2003 - 04.2014

Colegio Montesoriss

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