Maria Quintero
Monroe,NC
Summary
Accomplished Ophthalmic Medical Technician with a proven track record at Metrolina Eye Associates, enhancing patient satisfaction through meticulous visual acuity and field testing. Skilled in bilingual communication and patient relations, adept at leveraging medical history documentation and equipment calibration to streamline patient care processes. Demonstrates a strong commitment to achieving optimal patient outcomes and operational efficiency. Skilled Ophthalmic Technician adept at evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment. Friendly and accommodating with excellent workflow management and task delegation skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ophthalmic Medical Technician
Metrolina Eye Associates
10.2021 - Current
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured intraocular pressure using Icare tonometry process.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Help Ocular Plastics, set up Botox, fillers equipment for use in patients, set up BBL machines for the dermatologist department.
- Help with biopsy, lid lesions, chalazion procedures
Taxi Dispatcher
Taxi La Mexicana
03.2019 - 10.2021
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Monitored vehicle locations to coordinate timely arrivals.
- Learned and adapted quickly to new technology and software applications.
- Monitored flow of paperwork and directed information to appropriate departments.
Education
Certificate - Phlebotomy
Veintastic Phlebotomy
Charlotte11.2020
High School Diploma -
Monroe High School
Monroe, NC06.2020
Skills
- Bilingual
- Amsler grid testing
- Visual field testing
- Visual acuity testing
- Medical History Taking
- Vision testing
- Medical History Documentation
- Equipment Calibration
- Appointment Scheduling
- Patient Relations
- Medication knowledge
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
Timeline
Ophthalmic Medical Technician
Metrolina Eye Associates
10.2021 - Current
Taxi Dispatcher
Taxi La Mexicana
03.2019 - 10.2021
Certificate - Phlebotomy
Veintastic Phlebotomy
High School Diploma -
Monroe High School
- PT - Phlebotomy Technician
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