Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Maria Quiroga

Kissimmee,FL

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Rapid Response Center Agent

ENTA
07.2022 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Managing 65-100 calls daily, per shift

Amazon Processing Assistant Manger

Amazon
03.2020 - 07.2022
  • Handled multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.
  • Assisted with the development of new procedures aimed at simplifying the overall workflow for more efficient daily operations.
  • Collaborated with colleagues to develop innovative solutions for complex processing challenges.
  • Performed regular audits of processed materials, identifying areas for improvement or necessary corrections.
  • Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.
  • Participated in training sessions to stay updated on industry best practices and improve personal skillset.
  • Assisted team members in meeting deadlines, ensuring timely completion of all projects.
  • Contributed to the achievement of company goals by consistently meeting or exceeding performance targets in processing tasks.
  • Reduced errors in document processing with thorough quality checks and attention to detail.
  • Facilitated smooth communications between departments involved in project processing, resulting in reduced delays and improved outcomes.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Managed 60-120 employees per shift

Manager

Applebee's Neighborhood Grill & Bar
12.2006 - 09.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed 25-50 employees daily

Education

Computer Technology

Career Development Institute
New York, NY

High School Diploma -

Matin L. King High School
New York, NY

Skills

  • Positive Attitude
  • Customer service
  • Complex Problem-Solving
  • Deadline-oriented
  • Confidentiality handling
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Strategic Planning

Accomplishments

  • Supervised team of 90 staff members
  • Accounting and Bookkeeping
  • Team Building and Brand Management
  • Data-Driven Decision Making
  • Rank Restaurant of the Year in 2011
  • Top 10 Restaurant in 2010, 2012 and 2013

Certification

  • HIPPA
  • OSHA
  • ServSafe Food Handler's Certification
  • Wave Driver
  • TDR


Languages

English
Full Professional
Spanish
Full Professional

Timeline

Patient Rapid Response Center Agent

ENTA
07.2022 - Current

Amazon Processing Assistant Manger

Amazon
03.2020 - 07.2022

Manager

Applebee's Neighborhood Grill & Bar
12.2006 - 09.2019

Computer Technology

Career Development Institute

High School Diploma -

Matin L. King High School

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Maria Quiroga