Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Maria Quiroga

San Antonio,TX

Summary

Welcoming Admissions Coordinator with experience in guiding admissions. Adept at managing admissions processes and providing customers with information via conversations, follow-ups, personal facility tours and addressing concerns. Sound knowledge of terminology and insurance procedures.

Overview

4
4
years of professional experience

Work History

Admissions Coordinator

Buena Vida Nursing & Rehab
04.2023 - Current
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Conducted walk-in and scheduled facility tours for prospective families and residents.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated with other healthcare professionals to ensure optimal health outcomes for all residents.
  • Educated family members on how to provide appropriate care for their loved one at home or in the nursing home environment.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.

CNA

Buena Vida Nursing & Rehab
08.2022 - 06.2023
  • Answered patient call signals and signal lights to determine patients' needs.
  • Documented information in patient charts and communicated status updates to interdisciplinary
  • Provided exceptional customer service to patients, families, and guests.
  • Provided emotional support to family members during difficult times.
  • Documented activities and recorded information in EMR system.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted patients in ambulation and transfers using proper body mechanics.

Receptionist

River City Care Center
04.2021 - 06.2021
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily
  • Greeted visitors and provided them with assistance.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Education

High School Diploma -

Southwest High School
San Antonio, TX
06-2018

Nursing

Galen College of Nursing
San Antonio, TX

Our Lady of The Lake University
San Antonio, TX

Skills

  • Insurance verification
  • Database management
  • Customer service
  • Health care collaboration
  • HIPAA compliance
  • Patient education
  • Time management
  • Team building
  • Problem solving
  • Effective communication
  • Facility tours
  • Interdisciplinary teamwork
  • Adaptability
  • Multitasking Abilities

Education and Training

true

Timeline

Admissions Coordinator

Buena Vida Nursing & Rehab
04.2023 - Current

CNA

Buena Vida Nursing & Rehab
08.2022 - 06.2023

Receptionist

River City Care Center
04.2021 - 06.2021

High School Diploma -

Southwest High School

Nursing

Galen College of Nursing

Our Lady of The Lake University

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