Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Maria Quiroga

Orlando

Summary

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Rapid Response Center Agent

ENTA
07.2022 - Current
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Managing 65-100 calls daily, per shift
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Amazon Processing Assistant Manager and Logistics

Amazon
03.2020 - 07.2022
  • Managed large volumes of incoming information, accurately categorizing and routing documents for further action within specified timeframes.
  • Expedited turnaround times for critical documents by prioritizing tasks based on urgency levels.
  • Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
  • Handled multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.
  • Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.

Manager

Applebee's Neighborhood Grill & Bar
12.2006 - 09.2019
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

Computer Technology

Career Development Institute

High School Diploma -

Matin L. King High School

Skills

  • Service excellence
  • Analytical problem-solving
  • Strong focus on timely deliverables
  • Data privacy compliance
  • Effective team leadership
  • Clear and concise communication
  • Goal-oriented planning
  • Cost monitoring
  • Conflict resolution
  • Meticulous attention to specifics

Accomplishments

  • Amazon EWR5 #1 in Region of 2020
  • Rank Restaurant of the Year, Applebee's in 2011
  • Training Restaurant, Applebee's 2011
  • Top 10 Restaurant in Applebee's 2010, 2012 and 2013
  • Qualitative and Quantitative Analysis Sales Improvement 6%-15% Yearly
  • Supervised teams of 25-120 staff members.

Certification

  • HIPPA
  • OSHA
  • ServSafe Food Handler's Certification
  • Wave Driver
  • TDR


Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Patient Rapid Response Center Agent

ENTA
07.2022 - Current

Amazon Processing Assistant Manager and Logistics

Amazon
03.2020 - 07.2022

Manager

Applebee's Neighborhood Grill & Bar
12.2006 - 09.2019

Computer Technology

Career Development Institute

High School Diploma -

Matin L. King High School