Maria Quiroz
Lubbock
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Highly fluent in Spanish and offers excellent communication. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Restaurant Captain
BJ's Restaurant & Brewhouse
11.2021 - 08.2023
- Accurately educate new employee's in proper front of the house protocols while maintaining assigned tables and assignments.
- Ensure OSHA service standards are met and remain consistent, in order to keep high-quality a priority.
- Ensure proper cash handling.
- Assigned closing job duties to servers that accommodate to the restaurant's needs.
- Successfully delivered Bj’s restaurant’s 12 steps of service to every guest/party.
- Promote the loyalty program to new guests and help current members utilize their account.
- Encouraged any promotions, gift card sales, beer dinners and fundraisers to meet quota.
- Demonstrated strong knowledge of all food, beverage and merchandise to meet sales quota.
Lead Server
Abuelos Mexican Restaurant
03.2021 - 11.2021
- Swiftly process orders to kitchen employees for preparation in a timely manner.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail any inappropriate behaviors.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Restaurant Manager
Tech Cafe 2
10.2017 - 03.2021
- Addressed escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw front of the house personnel, maintain adequate staffing and minimize overtime.
- Encouraged feedback from customers through surveys to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- .Promptly address any property damage, theft, accidents and emergencies that arise.
- Offered assistance to any short-handed department.
Personal Health Care Assistant
Family Members
08.2014 - 09.2020
- Assisted patient with activities of daily living, promoting independence and dignity.
- Maintained accurate patient records, contributing to efficient care coordination..
- Ensured a safe environment for patient by adhering to infection control protocols and maintaining equipment cleanliness standards.
- Improved patient comfort by providing attentive and personalized care tailored to individual needs.
- Demonstrated flexibility in adapting to changing patient needs while maintaining a high standard of care delivery.
Money Center Associate
Walmart
08.2014 - 02.2015
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Trained new employees on proper cash routines, procedures, and requirements.
- Used POS system to enter orders, process payments and issue receipts.
- Managed risk by adhering to established policies regarding account holds and check verification procedures.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
Education
Bachelor Of Health Science Administration -
Grand Canyon University
Skills
- Staff training
- Microsoft and tech support
- Communication
- Multitasking and Organization
- Critical Thinking
- Kiosk Terminal Operations Accessible
- Drive sales
- Team Supervision
Accomplishments
Placed 1st. in two of BJ’s restaurant district fundraisers for the Alzheimer’s Association and “The No Kid Hungry organization.
Affiliations
Worked with a well respected influencer CowGirlSeat who BJ’s collaborated with for promotion.
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Captain
BJ's Restaurant & Brewhouse
11.2021 - 08.2023
Lead Server
Abuelos Mexican Restaurant
03.2021 - 11.2021
Restaurant Manager
Tech Cafe 2
10.2017 - 03.2021
Personal Health Care Assistant
Family Members
08.2014 - 09.2020
Money Center Associate
Walmart
08.2014 - 02.2015
Bachelor Of Health Science Administration -
Grand Canyon University
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