Maria Radcliffe
Dacula,GA
Summary
Pursuing a Client Success Manager or Assistant Vice President position in a busy and successful environment, with results-driven professionalism and success. Focused on quality, performance and flexibility with specific needs of different assignments. Successful at boosting portfolio growth, client retention and customer satisfaction using consultative and personable approaches.
Collaborates professionally with individuals from broad array of backgrounds and cultures, and motivating personnel to reach desired and long-term goals. Resourceful expert with the personality to engage and warmly welcome others.
Overview
17
17
years of professional experience
Work History
Benefit Client Success Manager
Vensure Employer Service
Duluth, GA
08.2020 - Current
- Hosted weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Assessed customer issues, researched solutions and implemented corrective measures to maintain high client satisfaction.
- Created and built orientation decks, renewal binders to present to both decisions makers and employees, to promote full understanding of companies benefit offerings.
- Established relationships with clients by anticipating needs and requirements and identifying best offerings to promote positive outcomes.
- Trained team members the art of presentation, client retention and client customer experience.
- Trained and mentored team members on PrismHR Platform.
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Built, managed and collaborated with upper management to implement continuous improvements and exceed clients expectations.
- Analyzed and implemented client contribution strategy
MKR Insurance Services
Owners
Buford, GA
08.2018 - 08.2021
- Assess the needs and expectations of the client and Insured 100% satisfaction
- Resolved issues quickly through meticulous research and quick decision making.
- Trained all agency personnel in both product knowledge and customer service expectations
- Created and presented orientation, materials to clients, employees with a clear explanation of the client's benefit portfolio.
District Sales Manager
Aflac
Dacula, GA
07.2006 - 07.2018
- Trained and mentored sales team members in customer relations, customer service and product placement.
- Set clear objectives and helped team members develop plans to achieve quotas.
- Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.
- #1 District Sales Coordinator, District Sales Coordinator of the Year, Rookie of the Year.
Education
Bachelor of Science - Political Science
Columbia University in The City of New York
New York, NY05.1982
Skills
- Work Planning and Prioritization
- Employee Development
- Documentation and Reporting
- Performance Evaluations
- Proficient in PrismHR Software Platform
- Client Retention
- Interdepartmental Collaboration
Accomplishments
- Identifying and defining client needs and issues through evaluation of benefit and contribution strategy, which resulted in immediate resolution and avoided escalation, and increased client retention.
- Promoted product value by educating clients on key functions.
- Led team to achieve District of the Year earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
Timeline
Benefit Client Success Manager
Vensure Employer Service
08.2020 - Current
MKR Insurance Services
Owners
08.2018 - 08.2021
District Sales Manager
Aflac
07.2006 - 07.2018
Bachelor of Science - Political Science
Columbia University in The City of New York
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