Maria Rady

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Verified tenant incomes and other information before accepting lease applications.
• Increased tenant satisfaction by promptly addressing concerns and resolving issues.
• Responded to requests and scheduled appointments for property showings.
• Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
• Greeted clients, showed apartments, and prepared leases.
• Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Collected rent and tracked resident payments and information in computer system.
• Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
• Maintained high occupancy rates through effective marketing strategies and excellent customer service.
• Enhanced community atmosphere by planning and executing engaging resident events.
• Collaborated with team members to consistently provide a seamless leasing experience for all clients.
• Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
• Developed strong relationships with local businesses, creating partnerships that benefited both parties.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
• Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
• Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
• Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
• Improved efficiency, organizing leasing office operations and reducing paperwork processing time.

Leasing Winner each month (June, July, and August) that I have been with Ardizzone and winner of the top leaser for the 3rd Quarter.

• Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
• Created proposals, lease offers and documents for incoming and current tenancies.
• Perspective resident networking and engagement
• Resident inquiries
• Property tours
• Developed and implemented resident activities and identified problem vacancies.
• Generated and updated new resident information packets
• Tracking renewals from 30 to 120 days out
• Oversaw the entire leasing process from initial prospect inquiry to move-in, ensuring a smooth transition for new residents.
• Managed the online accounts for Facebook, Instagram, and Google - ensuring at least 3 post each week
• Resident violation warnings and notices
• Scheduling pest control and pest clean outs
• Monitored incoming calls and maintaining zero policy que
• Maintained strong relationships with local businesses and real estate agents, increasing referral opportunities for new tenants.
• Maintaining tour paths, model, and guest suites

scheduling guest suite and club house rentals

• Collecting rental payments, generating and distributing late/balance due letters
• Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
• Drafted comprehensive marketing and leasing plans.

Voted top leaser 6 times in total over a span of 2 years, 3 being consecutive.

• Processing all referrals and releases to Community Corrections Electronic Monitoring from Marion Superior Courts, Indiana Department of Corrections, Probation or other Community Correction Agencies. Performing all tasks associated with case processing, including but not limited to calculating credit time, printing and signing documents, obtaining legal documents, completing risk assessments, completing financial worksheets, determining fees owed and entering data.
• Takes pictures of all clients going through processing and will be placed on electronic monitoring
• Review/Research Court Orders to assure referral or release with Community Corrections electronic monitoring is accurate
• Completing risk assessment according to Community Corrections policy.
• Assigning each client to Case Manager and schedule an initial appointment; provide each client a written reminder of this initial appointment.
• Complete data entry in case management systems.
• Review with each client the rules of placement with Community Corrections.
• Complete required reports and documents.
• Conduct interviews with clients; answer basic questions
• Calculate credit time and projected release dates for each client.
• Complete financial worksheet and determine daily user fee.
• Obtain/verify additional client information with outside agencies when necessary.
• Enter victim/alleged victim information into case management system and check client address against victim/alleged victim address to verify proper distance.
• Provide electronic monitoring vendor with exclusion zone addresses as received from the Victim Advocate.
• Send all appropriate information to electronic monitoring vendor to ensure proper component equipment installation.
• Coordinate release dates of clients.
• Organize files per policy.
• Screenings for major felony courts

This list of duties and responsibilities was not intended to be all-inclusive and was expanded to include other duties or responsibilities that management deemed necessary from time to time

Recommendations from all of my team leads; Stephanie Smith, Jason Boyd, and Mariah Flores.

• Maintained accurate financial records, processing invoices and tracking expenses to ensure budget compliance.
• Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
• Answering and Managing all incoming calls
• Provided vital support during annual audits by preparing and organizing financial documents, demonstrating thorough knowledge of company policies and procedures.
• Handled sensitive information with discretion while managing confidential employee records and company documents securely
• Managing all utilities for properties (Occupied and vacant)
• Maintained accurate and updated websites and printed materials.
• Monitored common areas for cleanliness and safety.
• Managed all day-to-day activities involving tenants, subcontractors and property management.
• Handled customer complaints personally to verify they were properly handled.
• Completed documents for outside agencies such as landlord references.
  Updated tenant and unit information to keep current in housing database.
• Notified property manager when change in existing tenants circumstances might affect continued eligibility
• Transferable Skills (Trained an office staff employee when hired)
• Maintained tenant relations with regular tenant visits and phone calls.
• Reviewed all leases to guarantee that tenants received the proper level of service.
• Compiled and conveyed all operational and financial data to the regional manager.

Recommendation from the Regional Manager, Jenn Lutton.