Maria Rambeau
Kenner,LA
Summary
Passionate and results-driven professional with a proven track record in management and team leadership. Skilled in leading teams to success, driving productivity, and achieving goals. Strong communicator with a focus on building relationships and delivering exceptional customer service. Excited to bring my expertise to a new opportunity and make a positive impact.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Front of House Manager
Compass Group/ Ochsner Health Care
09.2016 - 08.2022
- Developed methods and procedures to increase sales, expand markets and promote business
- Inventoried stock and reordered when inventory dropped to specified level
- Established and implemented policies, goals, objectives and procedures for department
- Planned and prepared work schedules and kept records of employees' work schedules and time cards
- Hired, train and evaluated personnel in sales and marketing establishments, promoted and firing workers when appropriate
- Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy
- Reviewed operational records and reports to project sales and determine profitability
- Resolved customer complaints regarding sales and service
- Analyzed trends and results to determine annual unit and gross profit plans.
Catering Manager
Compass Group/ Ochsner Healthcare
01.2011 - 08.2022
- Handled catering scheduling, ordered food and planned events.
- Kept accurate records in compliance with sanitation and food service requirements
- Established standards for personnel performance and customer service
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Investigated and resolved complaints regarding food quality and service
- Reviewed procedures and operational challenges to uncover service and safety improvements
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
Catering Supervisor
Ochsner Healthcare
02.2010 - 02.2011
- Assigned duties, responsibilities and work stations to employees in accordance with work requirements
- Supervised and participated in kitchen and dining area cleaning activities
- Inspected supplies, equipment and work areas to ensure efficient service and conformance to standards
- Conducted meetings and collaborated with other personnel for menu planning, serving arrangements and related details.
Pantry Cook
Ochsner Healthcare
09.2008 - 01.2010
- Prepared special dressings and sauces as condiments for sandwiches and salads
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Contributed to a positive workplace atmosphere through effective communication and teamwork with colleagues.
- Utilized sanitary methods to handle, prepare and serve food.
- Supported kitchen staff during high-volume service periods, contributing to team success and customer satisfaction.
Leasing Specialist
1st lake Properties
12.2005 - 08.2008
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Prepared and administered contracts for provision of property services, such as cleaning, maintenance and security services
- Solicited and analyzed bids from contractors for repairs, renovations and maintenance
- Directed collection of monthly rental fees and monitored past due accounts
- Planned and scheduled general maintenance, major repairs, and remodeling projects for properties
- Inspected grounds, facilities and equipment routinely to determine necessity of repairs and maintenance.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Server
Barataria Restaurant
04.1995 - 08.2008
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Delivered customer checks and securely processed credit card or cash payments
- Greeted and accommodated guests, building positive experience from first interaction
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
Education
High School Diploma -
Bonnabel High School
Metairie, LA05.1989
Skills
- Front of House Management
- Strategic Planning
- Training and Onboarding
- Interpersonal Relations
- Total Quality Management
- Decision-Making
- Customer Relationship Management
Certification
ServSafe, 12/01/19, 12/01/26
Timeline
Front of House Manager
Compass Group/ Ochsner Health Care
09.2016 - 08.2022
Catering Manager
Compass Group/ Ochsner Healthcare
01.2011 - 08.2022
Catering Supervisor
Ochsner Healthcare
02.2010 - 02.2011
Pantry Cook
Ochsner Healthcare
09.2008 - 01.2010
Leasing Specialist
1st lake Properties
12.2005 - 08.2008
Server
Barataria Restaurant
04.1995 - 08.2008
High School Diploma -
Bonnabel High School
ServSafe, 12/01/19, 12/01/26
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