Maria Ramirez

Gunnison,Colorado

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Executive Housekeeper with 8+ years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.

Overview

years of professional experience

Work History

Executive Housekeeping Manager

Vail Resorts Management Company

11.2019 - Current

Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.

Assistant Housekeeping Manager

Telluride Ski And Golf

08.2010 - 10.2019

Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
Communicated repair needs to maintenance staff.
Prepared reports and schedules with accuracy.

Housekeeper Supervisor

Hotel Madeline Telluride

02.2008 - 02.2011

Evaluated employee performance, providing constructive feedback for continuous improvement in service delivery.
Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Restocked room supplies such as facial tissues for personal touch with every job.
Disposed of trash and recyclables each day to avoid waste buildup.
Managed laundry sorting, washing, drying, and ironing.

Housekeeper

Telluride Services

06.2002 - 08.2007

Delivered exceptional service by adapting to each client''s unique preferences and maintaining confidentiality with sensitive information.
Managed household inventory and restocked supplies as needed, reducing client stress and ensuring proper maintenance of their home.
Improved the overall appearance of clients'' homes by performing deep-cleaning tasks on a regular basis.
Laundered clothing and linens regularly, ensuring that items were properly cared for according to fabric type and care instructions.
Handled delicate fabrics carefully during laundering processes, preventing damage while maintaining cleanliness standards.
Anticipated client needs proactively by noticing patterns in their preferences or daily routines, making adjustments to better serve them.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Restocked room supplies such as facial tissues for personal touch with every job.

Education

High School Diploma -

Olathe High School

Olathe, CO

06.1998

Skills

Budgeting expertise
Task Delegation

Health and safety compliance
Scheduling proficiency

Languages

Spanish

Full Professional

Timeline