Maria Ramirez
Bakersfield,CA
Summary
Proven ability in optimizing front desk operations and enhancing patient relations, demonstrated at Urology Shabbir Shakir MD. Skilled in medical records management and customer service, I significantly improved appointment scheduling efficiency. Expertise in telephone etiquette and cash handling, fostering a positive and efficient environment.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Urology Shabbir Shakir MD
06.2022 - 09.2024
- Greeted and coordinated patient scheduling, check-in, check-out
- Managed high call volumes most times with 3 calls at once to my extension, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- In charge of filling and sending out lab and radiology reports with correct diagnosis code.
- Optimized appointment scheduling to maximize doctor availability by reviewing schedule and calling patients on cancel list.
- Received and routed laboratory results such as biopsy & kidney stone results for pathology pickup.
- Explained treatment procedures to patients.
- Transmit prescription refills as directed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Prepared and processed patient referrals and transfer requests.
- Filed medical charts
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted back office as needed by directing patients to exam rooms, taking urine samples and translating as needed.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Front Office Administrator
DIY DEPOT
02.2021 - 05.2022
- Responded to inquiries from callers seeking information.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
Education
High School Diploma -
West High School
Bakersfield, CA07.2020
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Patient Relations
Medical Records Management
Customer Service
Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Urology Shabbir Shakir MD
06.2022 - 09.2024
Front Office Administrator
DIY DEPOT
02.2021 - 05.2022
High School Diploma -
West High School
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