Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Maria Ramirez

Hagerstown,MD

Summary

Dynamic sales professional with a proven track record in elevating customer experiences and driving revenue growth at Metro by T-Mobile. Expertise in implementing effective sales strategies and enhancing customer engagement through exceptional communication and promotional support. A proactive approach to adapting to diverse customer needs has consistently improved store operations and profitability. Passionate about leveraging skills to further advance in the retail sector.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Associate

Metro by T-Mobile
Hagerstown, MD
03.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Cleaning Assistant

H.U.D. Services
Hagerstown, MD
05.2022 - 01.2023
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Dusted furniture and fixtures in assigned areas.
  • Cleaned bathrooms, including toilets, sinks and mirrors.
  • Stocked supplies such as soap, toilet paper and paper towels.
  • Emptied trash cans and disposed of waste materials properly.
  • Maintained cleaning equipment in good working condition.
  • Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
  • Sanitized common areas such as lobbies, hallways and break rooms daily.
  • Followed all health codes and regulations regarding the use of chemicals.
  • Adhered to OSHA guidelines while performing duties.
  • Organized storage closets in order to keep items easily accessible.
  • Efficiently managed time between multiple tasks throughout the day.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Serviced, cleaned and restocked restrooms.
  • Kept business entrances clean, tidy and professional in appearance.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Assistant Manager

Metro by T-Mobile
Baltimore, MD
02.2014 - 09.2021
  • Assisted in personalizing customers experience to find right phone
  • Used TeamViewer to assist employees with transactions , errors or adjustments
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Served as a liaison between staff members and senior management personnel.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Graphic designer for company creating flyers for events and promotions
  • Responsible for submitting EOD ( End Of Day report) of all tasks done for the day to upper management.
  • Processed activations , payments , insurance claims and warranties for customers.

Cleaning Contractor

Dar Al-Hijrah Islamic Center
Falls Church, VA
01.2017 - 11.2019
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
  • Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
  • Stocked restroom supplies such as toilet paper, soap, and paper towels.
  • Emptied all wastebaskets and disposed of trash in designated receptacles.
  • Scrubbed walls to remove dirt and grime.
  • Maintained cleaning equipment in good working condition.
  • Sanitized all high-touch areas using approved chemicals.
  • Performed weekly deep cleanings of restrooms and other common areas.
  • Assisted with special projects related to cleaning or maintenance when needed.
  • Disinfected furniture and equipment after use by customers or staff.
  • Provided feedback to supervisors regarding any issues that arose during shifts.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Kept business entrances clean, tidy and professional in appearance.
  • Followed company uniform, performance and security policies with every job.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.

Tattoo Artist

District Ink
Marlow Heights, MD
02.2013 - 12.2013
  • Consulted with clients to discuss desired tattoo designs and placement.
  • Cleaned and sterilized equipment before and after each client.
  • Applied tattoos according to instructions provided by clients.
  • Maintained records of all services rendered, supplies purchased, and fees collected.
  • Provided guidance on proper aftercare of tattoos to ensure optimal results.
  • Created original artwork for custom tattoo designs based on client requests.
  • Organized workspace to maintain a safe and sanitary environment for clients.
  • Built relationships with customers through friendly interactions and professional demeanor.
  • Performed touch-ups as needed to keep existing tattoos looking vibrant and sharp.
  • Evaluated customer skin type prior to beginning the tattooing process.
  • Developed stencils from skhes or digital images using specialized software programs.
  • Drew freehand designs upon request from clients.
  • Educated customers on the risks associated with getting a tattoo.
  • Displayed knowledge of various styles such as traditional, Japanese, tribal.
  • Adhered to all safety regulations established by local health authorities.
  • Kept up-to-date on current trends in the industry by attending conventions and seminars.
  • Inspected needles, tubes, ink caps, gloves, ointments. for quality assurance purposes.
  • Researched design ideas online while collaborating with customers during consultations.
  • Adjusted needle depth depending on customer's pain tolerance level.
  • Recommended different colors or sizes when necessary.
  • Ensured that machines were functioning properly before usage.
  • Provided clean, high-quality work at all times.
  • Received and processed customer payments.
  • Used photographs and sketches from customers to develop ideas.
  • Maintained areas neat and clean and equipment sanitized.
  • Stenciled chosen designs onto skin before using tattoo gun.
  • Covered tattoo areas with sterile dressings and provided instructions regarding new tattoo care.
  • Created permanent tattoos using indelible, non-toxic ink.
  • Worked closely with other staff to increase customer satisfaction with design creation and services.
  • Showcased template design sheets for customers to review.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Kept patient health and personal information private and confidential.

Tattoo Artist

Prodigy Ink
Waldorf, MD
01.2011 - 02.2013
  • Consulted with clients to discuss desired tattoo designs and placement.
  • Cleaned and sterilized equipment before and after each client.
  • Applied tattoos according to instructions provided by clients.
  • Maintained records of all services rendered, supplies purchased, and fees collected.
  • Provided guidance on proper aftercare of tattoos to ensure optimal results.
  • Created original artwork for custom tattoo designs based on client requests.
  • Organized workspace to maintain a safe and sanitary environment for clients.
  • Built relationships with customers through friendly interactions and professional demeanor.
  • Performed touch-ups as needed to keep existing tattoos looking vibrant and sharp.
  • Evaluated customer skin type prior to beginning the tattooing process.
  • Developed stencils from skhes or digital images using specialized software programs.
  • Drew freehand designs upon request from clients.
  • Educated customers on the risks associated with getting a tattoo.
  • Displayed knowledge of various styles such as traditional, Japanese, tribal.
  • Adhered to all safety regulations established by local health authorities.
  • Kept up-to-date on current trends in the industry by attending conventions and seminars.
  • Inspected needles, tubes, ink caps, gloves, ointments. for quality assurance purposes.
  • Researched design ideas online while collaborating with customers during consultations.
  • Adjusted needle depth depending on customer's pain tolerance level.
  • Recommended different colors or sizes when necessary.
  • Ensured that machines were functioning properly before usage.
  • Applied topical anesthetics when requested.
  • Provided clean, high-quality work at all times.
  • Developed custom tattoo designs for customers.
  • Received and processed customer payments.
  • Used photographs and sketches from customers to develop ideas.
  • Maintained areas neat and clean and equipment sanitized.
  • Stenciled chosen designs onto skin before using tattoo gun.
  • Covered tattoo areas with sterile dressings and provided instructions regarding new tattoo care.
  • Created permanent tattoos using indelible, non-toxic ink.
  • Worked closely with other staff to increase customer satisfaction with design creation and services.
  • Showcased template design sheets for customers to review.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Kept patient health and personal information private and confidential.

Tattoo Artist

Tatt It Up Tattoo Studio
Forestville, MD
02.2010 - 01.2011
  • Consulted with clients to discuss desired tattoo designs and placement.
  • Cleaned and sterilized equipment before and after each client.
  • Applied tattoos according to instructions provided by clients.
  • Maintained records of all services rendered, supplies purchased, and fees collected.
  • Provided guidance on proper aftercare of tattoos to ensure optimal results.
  • Created original artwork for custom tattoo designs based on client requests.
  • Organized workspace to maintain a safe and sanitary environment for clients.
  • Built relationships with customers through friendly interactions and professional demeanor.
  • Performed touch-ups as needed to keep existing tattoos looking vibrant and sharp.
  • Evaluated customer skin type prior to beginning the tattooing process.
  • Developed stencils from skhes or digital images using specialized software programs.
  • Drew freehand designs upon request from clients.
  • Educated customers on the risks associated with getting a tattoo.
  • Displayed knowledge of various styles such as traditional, Japanese, tribal.
  • Adhered to all safety regulations established by local health authorities.
  • Kept up-to-date on current trends in the industry by attending conventions and seminars.
  • Inspected needles, tubes, ink caps, gloves, ointments. for quality assurance purposes.
  • Researched design ideas online while collaborating with customers during consultations.
  • Adjusted needle depth depending on customer's pain tolerance level.
  • Recommended different colors or sizes when necessary.
  • Ensured that machines were functioning properly before usage.
  • Provided clean, high-quality work at all times.
  • Received and processed customer payments.
  • Used photographs and sketches from customers to develop ideas.
  • Covered tattoo areas with sterile dressings and provided instructions regarding new tattoo care.
  • Created permanent tattoos using indelible, non-toxic ink.
  • Worked closely with other staff to increase customer satisfaction with design creation and services.
  • Showcased template design sheets for customers to review.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Kept patient health and personal information private and confidential.
  • Identified health scenarios that required more skilled care or knowledge.
  • Followed standard infection control protocols to avoid illness or contamination.

Human Resources Specialist

Fort Myer Construction Corporation
Washington, DC
05.2006 - 06.2009
  • Developed and implemented new employee onboarding process.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Created training materials for new hires and provided orientation sessions.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Assisted in developing policies and procedures for the Human Resources Department.
  • Drafted offer letters and employment contracts according to company guidelines.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
  • Performed audits of payroll records to ensure accuracy of employee information.
  • Ensured compliance with all federal and state labor laws regarding wages and hours worked.
  • Provided essential support to address individual HR needs of employees.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Maintained human resources records by processing applications and resumes.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Assisted with recruitment initiatives by interviewing and talent sourcing.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
  • Completed garnishments / unemployment documents
  • Managed Wireless Service Provider account for the company.
  • Fill-in / relief for front desk reception as needed
  • Managed scheduling & ordering of products for dispatch department.

Receptionist

Roofing Company
Silver Spring, MD
03.2008 - 04.2009
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Sales Manager

Grace Beauty Supply
Lanham, MD
06.2004 - 11.2008
  • Established relationships with key clients, while maintaining existing customer base.
  • Greeted customers upon arrival and provided assistance with product selection.
  • Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
  • Demonstrated products to customers and answered questions about features and benefits.
  • Performed cashier duties such as ringing up sales, processing payments, and handling returns and exchanges.
  • Maintained accurate records of inventory levels, including tracking orders for out-of-stock items.
  • Conducted weekly inventory checks to ensure accuracy of stock levels.
  • Developed relationships with vendors to obtain new products or negotiate better prices and terms for existing products.
  • Assisted customers in finding appropriate skin and hair care solutions by recommending specific products.
  • Attended regular training sessions to stay informed on new products and trends in the industry.
  • Ensured that promotional materials were displayed accurately throughout the store.
  • Offered product demonstrations and education to promote benefits and quality.
  • Informed clients of current sales promotions to boost sales.

Education

High School Diploma -

Suitland High School
Forestville, MD
05-2004

Some College (No Degree) - IT Network Security

ITT Technical Institute
Hanover, MD

Skills

  • Promotional support
  • Display setup
  • Inventory control procedures
  • Sales expertise
  • Hospitality and accommodation
  • Retail store operations
  • Sales training
  • Complex Problem-solving
  • Order processing
  • Excellent communication skills
  • Positive and professional
  • POS system operation
  • Stocking and receiving
  • Adapt to diverse groups
  • Listening skills
  • Policy and procedure adherence
  • Customer engagement
  • Verbal/written communication
  • Cash handling accuracy
  • Store opening and closing
  • Problem-solving
  • Sales strategies
  • Flexible schedule
  • Appointment scheduling
  • Marketing and promotion
  • Sanitizing requirements
  • Scheduling
  • Multitasking and prioritization
  • Organization skills
  • Front desk operations
  • Documentation and reporting
  • Certified Microsoft office specialist
  • Data entry
  • Performance improvement
  • Phone etiquette
  • Mail handling
  • Verbal and written communication
  • Calm demeanor
  • Office supply inventory control
  • Technical support
  • Cleaning and sanitizing
  • Sweeping and mopping
  • Commercial and residential cleaning

Languages

Spanish
Native/ Bilingual
Portuguese
Limited
English
Native/ Bilingual

Certification

  • OSHA Bloodborne Pathogens Certified
  • CPR and First Aid Certified
  • MCT ( Master Certified Trainer) Metro By T-Mobile

References

References available upon request.

Timeline

Sales Associate

Metro by T-Mobile
03.2023 - Current

Cleaning Assistant

H.U.D. Services
05.2022 - 01.2023

Cleaning Contractor

Dar Al-Hijrah Islamic Center
01.2017 - 11.2019

Assistant Manager

Metro by T-Mobile
02.2014 - 09.2021

Tattoo Artist

District Ink
02.2013 - 12.2013

Tattoo Artist

Prodigy Ink
01.2011 - 02.2013

Tattoo Artist

Tatt It Up Tattoo Studio
02.2010 - 01.2011

Receptionist

Roofing Company
03.2008 - 04.2009

Human Resources Specialist

Fort Myer Construction Corporation
05.2006 - 06.2009

Sales Manager

Grace Beauty Supply
06.2004 - 11.2008

High School Diploma -

Suitland High School

Some College (No Degree) - IT Network Security

ITT Technical Institute

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Maria Ramirez