MARIA RAMIREZ
LANCASTER,CA
Summary
Experienced and detail-oriented professional with over 10 years of expertise in administrative and member service support. Skilled in handling various administrative tasks, such as member service, document management, financial transactions, and regulatory compliance. Recognized for exceptional leadership, problem-solving abilities, and strong organizational skills. Demonstrated efficiency in prioritizing tasks and meeting deadlines throughout my career.
Overview
11
11
years of professional experience
Work History
Call Center Representative II
Northrop Grumman Federal Credit Union
Palmdale, CA
08.2024 - Current
- Take 40-60 member calls and provided them with accurate information and direct them to the correct department.
- Provide assistance with product inquiries, balances and other member service issues.
- Develop effective working relationships with team members across multiple departments.
- Attend regular training sessions on updates and changes with the organization.
- Perform follow-up calls as necessary to ensure satisfactory resolution.
- Update member accounts in call managements databases.
- Proved highest level of professionalism and knowledgeable service to every member.
Member Consultant III
Edwards Federal Credit Union
Edwards, CA
09.2023 - 08.2024
- Managed 80-100 inbound and outbound calls daily.
- Provide members with accurate information and directed them to the correct department.
- Resolved member disputes swiftly and professionally.
- Recommended ideal products and services based on member needs.
- Monitored accounts to identify outstanding debts and contact members to establish payment plans.
- Assisted members with online banking, balance inquiries, wires, fraud claims, stop payments, and account transfers.
- Processed loans and credit card applications efficiently.
Administrative Assistant
Edwards Federal Credit Union
Edwards, CA
09.2022 - 02.2023
- Supported management in executing special projects.
- Managed and marketed several banking events, increasing public involvement and satisfaction.
- Assisted in creating presentations using Microsoft Word, Excel, and PowerPoint.
- Assisted with supply orders to maintain office inventory.
- Coordinated maintenance and repair schedules.
- Built and maintained relationships with vendors and other external contacts
- Arranged schedules, meetings, and conferences effectively for executive team members.
- Processed invoices, expense reports, and financial records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Organized office events such as holiday parties and team-building activities,
- Supported onboarding of new employees.
Lead Teller
Wells Fargo
Palmdale, CA
06.2014 - 09.2022
- Led a team of tellers, ensuring adherence to all banking policies and procedures.
- Monitored cash flow during opening and closing periods.
- Provided detailed information on available products and services to customers.
- Coordinated weekly staff discussions focusing on goals and objectives.
- Identified potential fraud risks and suspicious activities.
- Performed comprehensive audits on Teller transactions, ensuring financial accuracy.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Human Resources -
College of The Canyons
Santa Clarita Skills
- Problem-solving skills
- Data entry
- Leadership
- Communication
- Financial Skills
- Decision making
- System documentation
- Administrative and office support
Timeline
Call Center Representative II
Northrop Grumman Federal Credit Union
08.2024 - Current
Member Consultant III
Edwards Federal Credit Union
09.2023 - 08.2024
Administrative Assistant
Edwards Federal Credit Union
09.2022 - 02.2023
Lead Teller
Wells Fargo
06.2014 - 09.2022
Human Resources -
College of The Canyons