Summary
Overview
Work History
Education
Skills
Training
Software And Operation Systems
Equipment Knowledge
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Maria Ramirez

Buda,Tx.

Summary

Highly organized professional housekeeper who provides leadership and vision that drive teams to meet goals. Experienced in maintaining cleanliness, sanitation, and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.

Overview

31
31
years of professional experience

Work History

Residence Housekeeper

Bullcreek Management
03.2024 - 04.2025
  • Maintain cleanliness and hygiene in kitchen areas, including countertops, floors, and appliances.
  • Clean bathrooms: mirrors, sinks, showers, and toilets.
  • Cleaning floors by vacuuming, sweeping, and mopping in all rooms.
  • Dusting and polishing furniture and fixtures.
  • Washing and folding laundry, including bed linens and towels.
  • Emptying trash cans and recycling bins.
  • Replenishing essential supplies such as soap, toilet paper, and paper towels.
  • Report any damage or repairs needed to homeowners.
  • Performing deep-cleaning tasks as requested or scheduled.
  • Using appropriate cleaning supplies and equipment to maintain household safety.
  • Adhering to health and safety standards, including wearing PPE.
  • Responsible for the weekly supplies and food inventories.
  • Prepared meals for the owners upon request.
  • Prepare special meals preparation.
  • Ironing and steaming, sewing, mending, and hemming.
  • Events Set-up.
  • Decorations and flower arrangements.
  • Greeting visitors warmly, offering refreshments and ensuring they feel comfortable and valued.

Housekeeping Supervisor/Manager

Wyndham Vacation Club
Austin, TX
03.2022 - 04.2024
  • Company Overview: Wyndham Vacation Club is a hospitality company that provides vacation ownership and resort experiences.
  • Managed the initial operations of the housekeeping department.
  • Oversaw property walkthroughs, addressed guest requests or issues, checked cleaning supplies and equipment, monitored call-offs, and ensured adequate staffing of housekeepers.
  • Reviewed new emails and responded in a timely and appropriate manner.
  • Closed the housekeeping department by performing a final inspection, ensuring tasks meet standards, verified supplies and equipment safely stored.
  • Reviewed all closing reports to confirm completion and system, and assessed occupancy to ensure comprehensive departmental coverage.
  • Supervised associates' performance and housekeeping staff, ensuring they maintain good conduct and comply with hotel policies and procedures.
  • Oversaw the training and development of new hires, responsible for retraining if needed up to couch and counseling.
  • Performed disciplinary corrective actions and other Human Resources related policies.
  • Performed daily graded inspections, planned regularly weekly cleaning projects for all club areas.
  • Immediate Supervisor of Houseman Team.
  • Immediate Supervisor of Third-Party Temporary Services Associates.
  • Managed linen inventory, resort supplies, kitchen inventory.
  • Purchased linen, kitchen, chemicals supplies.
  • In charge of the weekly housekeeping schedule.
  • Processed payroll, verifying associates' hours.
  • Built a positive relationship with the Engineering department and kept accurate work order records.
  • Regularly turned mattresses according to schedule.
  • Experience with carpet machines, buffers, and floor scrubbers.
  • Focused on Guest Satisfaction People Metrics.
  • Wyndham Vacation Club is a hospitality company that provides vacation ownership and resort experiences.
  • Passed QA Inspection with 92%.
  • Stayed for 6 months in the top number five list for guest cleaning response.
  • Implemented incentives programs.
  • Implemented Carpets and Floors deep cleaning programs.
  • Implemented Linen re-wash program.
  • Reinstalled the Salvation Army donations.
  • Identified and selected top candidates to build effective and strong teams.
  • Worked according to monthly budgets.

Office Coordinator

Hyatt Regency Hotel
Austin, TX
08.2011 - 08.2020
  • Managed the opening of the Housekeeping Department.
  • Reviewed daily reports and previous night's occupancy traces each morning to ensure housekeeping coverage.
  • Accountable for the daily cleaning of 432 assigned rooms, including the main suite and twelve studio suites.
  • Assigned daily VIPs, floors, and special projects to Housekeeping Supervisors.
  • Reserved rooms and marked them out of service for carpet cleaning by technician.
  • Scheduled monthly deep cleanings.
  • Assigned Houseman daily floor and projects tasks.
  • Coordinated daily with Sales to allocate rooms for potential pop-up sales.
  • Ensured effective communication across all departments to guarantee comprehensive housekeeping coverage.
  • Regular and ongoing communication with Front Desk, PBX Sales, and Engineering.
  • Managed lost and found.
  • Responsible for creating the weekly schedule.
  • Verified time entries and finalized payroll, including sales of additional rooms, sick days, and PTO.
  • Oversaw and evaluated the performance of interns, students, and new employees.

Laundry Supervisor

Hyatt Regency Hotel
Austin, TX
06.2008 - 08.2011
  • Responsible for the overall operation of the laundry, uniform room, and guest valet laundry.
  • Oversee a team of fifteen associates, managing an annual production of two million pounds of laundry.
  • Monitoring performance and taking disciplinary actions if required.
  • Accountable for managing linen, uniforms, food and beverage linens inventory and purchasing.
  • Managed three linen par levels.
  • Performed a daily inspection of the linen closet to ensure proper linen inventory.
  • Prepared weekly schedules, managed weekly payroll, and conducted monthly training sessions.
  • Attended Manager Meetings.
  • Provided support to the Housekeeping Department on a regular basis.

Laundry Supervisor

Hyatt Lost Pines Resort and Spa
06.2007 - 06.2008
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Conducted regular staff meetings to discuss operational issues, safety protocols, and new procedures.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Developed and implemented effective strategies to improve customer service and increase productivity.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Managed team of employees, daily progress reports and overall project planning.
  • Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
  • Practiced safe work habits and wore protective safety equipment.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Maintained accurate records of inventory levels, personnel schedules, customer orders, and other important data related to the operation of the laundry facility.
  • Achieved cost-savings by developing functional solutions to problems.

Housekeeping Floor Supervisor

Hilton Convention Center
01.2004 - 01.2006
  • Highlights of this job include working on the VIP floors, managing the Executive Lounge, and being responsible for the opening and closing of the housekeeping office.

Director of Rooms

Hilton North
06.2003 - 12.2003
  • Led a team of forty employees, including the laundry department.
  • Updated monthly budgets, forecasts, and inventories.
  • Conducted deep clean programs and daily work assignments, managed lost and found, managed payroll, organized monthly training sessions, performed OSHA inspections, and inspected rooms and public areas.
  • Achievements at this Property: Developed room inspection formats and implemented new procedures for Lost and Found, implemented incentives, created bulletin boards, installed Ecolab chemical stations, and introduced a new program amenity providing bathrobes and water in rooms.

Assistant Manager HSKP

Marriott Vacation Club
Williamsburg, VA
01.2001 - 01.2002
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Housekeeping Inspector, PBX Operator, Gift Shop

Sheraton
01.1994 - 01.2000

Education

ACC -

Archival and Office Administration
Austin, TX
01.2010

GED -

Flores Magon Preparatoria
Mexico
09-1987

Skills

  • Communication skills
  • Teambuilder
  • Analytical
  • Critical thinking
  • Verbal and written communication
  • Time management
  • Leadership
  • Adaptability
  • Decision Maker
  • Conflict resolution
  • Delegation
  • Negotiation
  • Strategic Planner
  • Project Manager
  • Budget Planner
  • Computer literacy
  • Guest service
  • Staff supervision
  • Quality control
  • Room inspections
  • Safety protocols
  • Schedule management
  • Training programs
  • Inventory control
  • Multitasking Abilities
  • Excellent oral and written communication
  • Multitasking and organization

Training

  • How to identify Human Trafficking
  • Privacy and Information Security
  • Fair Labor Standards Act
  • Inclusive Interviewing – Post Online Training
  • Preventing Sexual Harassment for Managers
  • Respect in the Workplace
  • Race and Equity
  • TNL Code of Conduct
  • Key Control
  • Resolving Problems
  • Training and Developing
  • MSDS

Software And Operation Systems

  • Birchstreet
  • Key Control Standards
  • Ecolab Software
  • Inventories
  • Opera/Focus
  • HOTSOS
  • Kronos
  • Work Stamp
  • Work Records
  • Microsoft Office
  • Outlook
  • Teams

Equipment Knowledge

  • Linen Folder 2005, 2010
  • Towel Folder Silver Line 2005
  • Unimac Industrial Washer
  • Industrial Dryers
  • Carpet Cleaners and Extraction
  • Floor Buffers and Polished
  • Pressing Iron and Cloth Steamer

Affiliations

  • Love to cook and host family and friends reunions, at the same time enjoys me times.
  • Loves to keep gardens healthy and beautiful, Loves and enjoys every season of the year.
  • Keep my self bussy 99% of the time .
  • Love to read .
  • Always willing to learn and be at my best diposition to help others.

Languages

English
Professional
Spanish
Professional

Accomplishments

Wyndham Vacation Club passed the QA Inspection with 92% on rooms area, Public Areas 95% cleanliness. Stayed in the Five top list on cleanliness People Metrics Scores for a period of six months. Implemented Carpet Cleanliness Program and updated the Deep clean programs with better and efficient protocols. Build an in house Housekeeping team. Reduce the temporal service staffing use. Receive several trainings and certificated courses.

References

References available upon request.

Timeline

Residence Housekeeper

Bullcreek Management
03.2024 - 04.2025

Housekeeping Supervisor/Manager

Wyndham Vacation Club
03.2022 - 04.2024

Office Coordinator

Hyatt Regency Hotel
08.2011 - 08.2020

Laundry Supervisor

Hyatt Regency Hotel
06.2008 - 08.2011

Laundry Supervisor

Hyatt Lost Pines Resort and Spa
06.2007 - 06.2008

Housekeeping Floor Supervisor

Hilton Convention Center
01.2004 - 01.2006

Director of Rooms

Hilton North
06.2003 - 12.2003

Assistant Manager HSKP

Marriott Vacation Club
01.2001 - 01.2002

Housekeeping Inspector, PBX Operator, Gift Shop

Sheraton
01.1994 - 01.2000

ACC -

Archival and Office Administration

GED -

Flores Magon Preparatoria

Similar Profiles

CREATE PROFILE
Maria Ramirez