Maria Ramirez
North Port
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Support & Underwriting Apprentice
FCCI
Sarasota
08.2024 - Current
- Assisted in coordinating daily operational tasks within the insurance services team.
- Collaborated with team members to streamline workflow processes and improve efficiency.
- Participated in training sessions to enhance knowledge of insurance products and services.
- Implemented company procedures to efficiently and accurately process administrative tasks.
- Embraced ongoing education and learning opportunities to develop new skills.
- Completed daily administrative tasks such as filing documents, recording data, and processing paperwork.
Sales Associate
Burlington Coat Factory
Sarasota
06.2023 - 08.2024
- Trained in problem-solving and de-escalation.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Engaged with customers to ensure client satisfaction and retention.
- Responsible for handling cash and credit transactions.
- Handled customer complaints and resolved issues promptly.
- Trained new associates on store policies and procedures.
- Organized merchandise displays for optimal customer engagement.
Server
Elance.
Sarasota
01.2024 - 04.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks in fast-paced environment and stayed calm and composed.
- Meet precise standards.
- Embraced teamwork and collaboration to ensure efficiency.
Education
Certificate in Business Management -
Suncoast Technical College
Sarasota, FL05.2024
Associate of Arts - Business Management
State College of Florida
Bradenton, FLHigh School Diploma -
Riverview High School
Sarasota, FLSkills
- Flexibility
- Attention to detail
- Adaptability
- Proficient in Microsoft Office
- Customer service
- Multitasking performer
- Customer service skills
- Problem-solving
- Data entry
- Email writing
- Interpersonal communication
Certification
- Microsoft PowerPoint 2019, 05/01/24
- Entrepreneurship and Small Business (ESB), 05/01/24
Languages
Spanish
Native/ Bilingual
Timeline
Operations Support & Underwriting Apprentice
FCCI
08.2024 - Current
Server
Elance.
01.2024 - 04.2024
Sales Associate
Burlington Coat Factory
06.2023 - 08.2024
Certificate in Business Management -
Suncoast Technical College
Associate of Arts - Business Management
State College of Florida
High School Diploma -
Riverview High School