Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Ramirez

North Port

Overview

2
2
years of professional experience
1
1
Certification

Work History

Operations Support & Underwriting Apprentice

FCCI
Sarasota
08.2024 - Current
  • Assisted in coordinating daily operational tasks within the insurance services team.
  • Collaborated with team members to streamline workflow processes and improve efficiency.
  • Participated in training sessions to enhance knowledge of insurance products and services.
  • Implemented company procedures to efficiently and accurately process administrative tasks.
  • Embraced ongoing education and learning opportunities to develop new skills.
  • Completed daily administrative tasks such as filing documents, recording data, and processing paperwork.

Sales Associate

Burlington Coat Factory
Sarasota
06.2023 - 08.2024
  • Trained in problem-solving and de-escalation.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Engaged with customers to ensure client satisfaction and retention.
  • Responsible for handling cash and credit transactions.
  • Handled customer complaints and resolved issues promptly.
  • Trained new associates on store policies and procedures.
  • Organized merchandise displays for optimal customer engagement.

Server

Elance.
Sarasota
01.2024 - 04.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Prioritized multiple tasks in fast-paced environment and stayed calm and composed.
  • Meet precise standards.
  • Embraced teamwork and collaboration to ensure efficiency.

Education

Certificate in Business Management -

Suncoast Technical College
Sarasota, FL
05.2024

Associate of Arts - Business Management

State College of Florida
Bradenton, FL

High School Diploma -

Riverview High School
Sarasota, FL

Skills

  • Flexibility
  • Attention to detail
  • Adaptability
  • Proficient in Microsoft Office
  • Customer service
  • Multitasking performer
  • Customer service skills
  • Problem-solving
  • Data entry
  • Email writing
  • Interpersonal communication

Certification

  • Microsoft PowerPoint 2019, 05/01/24
  • Entrepreneurship and Small Business (ESB), 05/01/24

Languages

Spanish
Native/ Bilingual

Timeline

Operations Support & Underwriting Apprentice

FCCI
08.2024 - Current

Server

Elance.
01.2024 - 04.2024

Sales Associate

Burlington Coat Factory
06.2023 - 08.2024

Certificate in Business Management -

Suncoast Technical College

Associate of Arts - Business Management

State College of Florida

High School Diploma -

Riverview High School

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Maria Ramirez