MARIA RAMIREZ

An AT&T Maintenance Administrator, also known as a Dispatcher, is responsible for managing and coordinating the repair and maintenance of AT&T's network and customer services. This involves receiving, processing, and dispatching work orders, interacting with customers and technicians, and ensuring timely resolution of issues. They play a crucial role in maintaining service quality and customer satisfaction.

Key Responsibilities:

• Receiving and Processing Work Orders:
  Handling installation and repair requests, including screening, updating, and dispatching them to the appropriate technicians.
• Dispatching Technicians:
  Using various tools and systems to assign jobs to field technicians and providing them with necessary information, such as customer location, issue details, and priority.
• Interacting with Customers:
  Contacting customers to gather information about reported problems, providing updates on repair progress, and negotiating service commitments.
• Utilizing Systems and Tools:
  Employing specialized software and databases for tasks like interpreting test results, updating records, and managing work orders.
• Escalating Issues:
  Identifying and escalating complex issues to higher-level support teams or management as needed.
• Ensuring Timely Resolution:
  Prioritizing and managing work orders to ensure timely completion and minimize service disruptions.
• Communicating with Other Departments:
  Coordinating with other AT&T departments to facilitate information sharing and efficient problem resolution.
• Performing Clerical Duties:
  Assisting with tasks such as answering phones, taking messages, distributing mail, and maintaining files.
• Strong communication and interpersonal skills.
• Ability to work under pressure and in a fast-paced environment.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.