Summary
Overview
Work History
Education
Skills
Timeline
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Maria Ramirez

Riverview,FL

Summary

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

9
9
years of professional experience

Work History

Slot Operations

Seminole Casino Hotel Immokalee
11.2016 - 04.2025
  • Streamlined communication between departments by serving as a liaison between slot operations and IT teams when needed.
  • Upheld compliance standards by consistently following all casino policies, procedures, and regulations regarding slot operations.
  • Ensured compliance with safety protocols in all aspects of maintenance operations, promoting a safe working environment for all employees.
  • Monitored operations on the floor daily, ensuring adherence to established procedures while troubleshooting any issues that arose during production runs.
  • Enhanced customer trust and loyalty through consistent delivery of high-quality products, reinforcing the company''s commitment to excellence in all aspects of its operations.
  • Paid out the winning jackpots. Filled in the customer’s information and printed out their W2 Forms. Exchange money to customers when needed.
  • Conducted routine equipment checks and performed minor repairs on machinery, ensuring optimal functionality throughout operations.
  • Assisted in the recruitment and onboarding of new team members, ensuring they were equipped with necessary skills for success in their roles.
  • Assisted in training new employees, providing guidance on company procedures and best practices for operations clerks.

Cashier

Walmart
04.2025 - 08.2025
  • Processed customer transactions accurately and efficiently at point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area to promote a safe environment.
  • Managed inventory levels by restocking shelves and ensuring product availability for customers.
  • Handled cash, credit, and debit transactions while adhering to company policies for financial accuracy.
  • Resolved customer complaints promptly, ensuring satisfaction and fostering positive relationships with patrons.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Sales Associate

Bath & Body Works
09.2025 - Current
  • Engaged customers to understand needs and provide tailored product recommendations
  • Processed transactions efficiently using point-of-sale systems
  • Maintained merchandise presentation, ensuring compliance with company standards
  • Collaborated with team members to achieve sales goals and enhance customer experience
  • Monitored inventory levels, assisting in restocking and order placements
  • Resolved customer inquiries and complaints promptly, improving satisfaction rates
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

Immokalee High School
Immokalee, FL

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Issue resolution
  • Complex Problem-solving
  • Staff training
  • Reports and documents

Timeline

Sales Associate

Bath & Body Works
09.2025 - Current

Cashier

Walmart
04.2025 - 08.2025

Slot Operations

Seminole Casino Hotel Immokalee
11.2016 - 04.2025

High School Diploma -

Immokalee High School

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