Maria Ramirez
Corpus Christi,TX
Summary
Dynamic Loan Officer with a proven track record at First Franklin Financial, excelling in risk assessment and client relations. I streamlined loan processing workflows, enhancing customer satisfaction. Recognized for developing tailored financial solutions, I foster strong relationships, ensuring clients receive optimal loan options.
Overview
23
23
years of professional experience
Work History
Insurance District Manager
Kemper Insurance
08.2000 - 11.2023
- Oversaw regional operations, ensuring compliance with insurance regulations and company policies.
- Developed and implemented strategic sales initiatives to drive revenue growth across multiple districts.
- Analyzed market trends to identify opportunities for expanding insurance products and services.
- Led cross-functional teams in delivering exceptional customer service and resolving complex claims issues.
- Mentored district staff on best practices, enhancing skills and promoting professional development within the team.
- Collaborated with executive leadership to align district goals with organizational objectives, fostering a unified approach to success.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Led adoption of new technology platforms to streamline reporting and inventory management.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Boosted market share by identifying and capitalizing on local market trends and opportunities.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
Roy Miller High
Corpus Christi, TXGeneral Lines Insurance License / Capital County M - Insurance
Kaplan College
Renton, WASkills
Database management
Timeline
Insurance District Manager
Kemper Insurance
08.2000 - 11.2023
High School Diploma -
Roy Miller High
General Lines Insurance License / Capital County M - Insurance
Kaplan College