Maria Ramirez Correa
Long Island City,NY
Summary
With over nine years of experience in SaaS, healthcare technology, and startup operations, I bring a strategic and results-driven approach to leadership. As the founding Provider Relations Account Manager at Progyny, I built and led a team of 12 while managing a national network of more than 200 providers and achieving a 95 percent employee retention rate. My work has delivered measurable impact, including 92 percent client retention, a 40 percent increase in adoption, and over $250K in upsell revenue. I’m known for streamlining processes, aligning cross-functional teams, and leading Quarterly Business Reviews that influence executive-level decisions. I’m now focused on stepping into a senior leadership role where I can expand my impact, empower teams, and shape exceptional customer experiences through innovation, clarity, and purpose.
Overview
9
9
years of professional experience
Work History
Director, Patient Care Advocacy (1099 Contractor)
Alithias, Inc.
Milwaukee
08.2024 - Current
- Spearhead strategic patient advocacy initiatives, increasing member engagement by 25% within six months
- Designed and deployed KPI-driven operational frameworks, aligning advocacy programs with industry benchmarks
- Revamped care navigation workflows, reducing response times by 30% through strategic process enhancements
- Oversee the onboarding and implementation of fully funded employer groups, ensuring seamless integration, benefit education, and high initial engagement.
- Led and mentored a team of Care Advocates, providing coaching, support, and performance feedback to elevate service quality and team cohesion.
Partnership Assurance Manager
mUSA Technology Partners
Boston
11.2022 - 07.2024
- Orchestrated strategic partnerships, achieving 100% contract compliance and resolving 90% of escalations within SLAs.
- Led the development of customer success programs, maintaining a 92% retention rate through proactive engagement.
- Engineered onboarding frameworks that increased customer adoption by 40%.
- Deployed automation tools that boosted operational efficiency by 25%, enhancing client interaction.
Senior Business Relationship Manager
Healthix
New York City
12.2020 - 11.2022
- Directed cross-functional collaboration across sales, compliance, and service to resolve critical partner issues.
- Reduced support tickets by 25% by optimizing interdepartmental data-sharing processes.
- Generated $250K+ in new revenue by identifying and executing upsell opportunities.
- Instituted real-time KPI tracking to improve transparency and boost satisfaction metrics.
Provider Relations Account Manager
Progyny
New York City
09.2016 - 10.2020
- Built and led a 12-member provider relations team, achieving a 95% employee retention rate.
- Managed relationships across a national network of 200+ healthcare providers.
- Designed and facilitated training programs, reducing escalations by 30% and improving service consistency.
- Acted as primary point of contact for high-profile accounts, including Google, ensuring a white-glove experience.
Education
Bachelor of Arts - Criminology
(CUNY) John Jay College of Criminal Justice
New York, NYSkills
- Customer Success Leadership and Team Management
End-to-End Customer Lifecycle Strategy
Customer Experience Design and Journey Mapping
Change Management and Cross-Functional Enablement
B2B Client Success and Enterprise Account Oversight
Strategic Partnerships and Stakeholder Engagement
KPI Development and Performance Tracking
CRM Optimization (Salesforce, HubSpot, Zendesk)
Data-Driven Decision Making and Insight Generation
Workflow Automation and Process Improvement
Operational Strategy and Scalable Program Execution
Employee Onboarding, Mentorship, and Retention
SaaS, Healthcare Tech, and Employee Benefits Expertise
QBR Development and Executive-Level Presentation
Timeline
Director, Patient Care Advocacy (1099 Contractor)
Alithias, Inc.
08.2024 - Current
Partnership Assurance Manager
mUSA Technology Partners
11.2022 - 07.2024
Senior Business Relationship Manager
Healthix
12.2020 - 11.2022
Provider Relations Account Manager
Progyny
09.2016 - 10.2020
Bachelor of Arts - Criminology
(CUNY) John Jay College of Criminal Justice