Maria Ramkhalawan
Margate,FL
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Commercial Sales Manager
Advance Auto Parts
03.2007 - 12.2023
- Evaluated local market to change sales tactics and product descriptions.
- Performed regular employee evaluations by calling clients and surveying experiences.
- Promoted exemplary leadership by communicating company's goals and strategic vision.
- Maintained relationships with high-profile and return clients.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Used change methodologies to increase sales and led projects for increased productivity.
- Updated databases with new and modified customer data.
- Recommended, selected, located and obtained products to meet customer needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Collected credit card and cash payments to complete transactions for customer orders.
- Set production goals to exceed budget expectations
- Developed strategic initiatives based upon company objectives aimed at accelerating growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Directed sales support staff in administrative tasks to help sales reps close deals
- Provided extensive leadership by effectively communicating strategic goals and plans
Assistant Office Manager
R.S ASSOCIATES OF FLORIDA
05.2023 - Current
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using QuickBooks.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Transferred and directed phone calls, guests, and mail to correct staff members
- Recorded expenses and maintained accounting records
Education
High School Diploma -
Broward College
Fort Lauderdale, FLSkills
- Product and Service Promotion
- Relationship Building
- Time Management
- Discount Rate Requirements
- Problem Solving
- Shipping and Receiving Oversight
- Problem-Solving
- Verbal and Written Communication
- Decision Making
- Detail-Oriented
- Customer Service
- Price Schedules
- Customer Complaint Resolution
- Commercial Sales Experience
- Task Delegation
- Handling Complaints
Timeline
Assistant Office Manager
R.S ASSOCIATES OF FLORIDA
05.2023 - Current
Commercial Sales Manager
Advance Auto Parts
03.2007 - 12.2023
High School Diploma -
Broward College