Maria Ramos

- Provide exceptional customer support by resolving complex issues and ensuring high levels of customer satisfaction.

- Collaborate with the product development team to relay customer feedback and suggest product improvements.

- Develop and maintain training materials for new team members, facilitating their integration and proficiency in providing customer support.

- Conduct in-depth analysis of customer interactions to identify patterns and trends, helping to inform product strategy and development.

- Lead initiatives to improve internal processes, resulting in increased efficiency and effectiveness in handling customer inquiries.

-Master GHL's other support functions to provide efficient support to GHL customers.

- Assisted customers with troubleshooting and resolving technical issues related to HighLevel products.

- Documented and tracked customer issues, ensuring timely resolution and follow-up.

- Collaborated with cross-functional teams to address and resolve customer concerns.

- Provided feedback to the product development team based on customer interactions and pain points.

- Maintained a high level of product knowledge to effectively assist customers and provide accurate information.

-Multi-tasked customer interactions across GHL platforms: freshcaller, freshchat, freshdesk tickets, and eliza.

• Resolved customer inquiries and complaints in a timely manner.
• Developed customer service policies and procedures.
• Trained new customer support staff members on proper use of software, systems, and customer service protocols.
• Monitored customer satisfaction levels through surveys and other methods of data collection.
• Conducted regular meetings with team members to discuss progress and areas for improvement.
• Maintained detailed records of all interactions with customers using CRM software tools.
• Identified potential areas for process optimization within the department's operations.
• Ensured compliance with applicable laws, regulations, and industry standards relating to consumer protection.
• Collaborated with marketing teams on campaigns designed to increase brand loyalty among existing customers.
• Generated ideas for new products or services based on insights from current customers.