Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Ramos

Roseburg,OR

Summary

Dynamic professional with extensive experience in patient registration at Salem Hospital, adept at HIPAA compliance and maintaining accurate records. Proven ability to enhance customer satisfaction through effective communication and decision-making. Skilled in health information systems and team collaboration, consistently achieving operational excellence in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Registrar

Salem Hospital
03.2017 - 03.2020
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Admitted patients into the Emergency Room, Lab and Imaging.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Verified and updated patients demographic information in EPIC.
  • Verified patient insurance details and eligibility for medical services.
  • Provided patients without insurance application for medicaid and Hospital funded financial assistance program.
  • Handled insurance-related queries from patients.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Updated computer system with latest information to keep records current and accurate.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.

Manager

Java Crew
01.2015 - 03.2017
  • Prepare and serve beverages.
  • Memorize recipes for menu items.
  • Take orders and process payments.
  • Maintain clean and organized workspace.
  • Educate customers on drink options.
  • Up-sale menu items and merchandise.
  • Complied with OSHA regulations.
  • Maintained great customer service in a fast-paced environment.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Banker Coach

Wells Fargo
01.2010 - 01.2014
  • Verify Customers to ensure financial security
  • Verify and update customer demographic information.
  • Assist banking customers with their needs and inquiries via telephone.
  • Verify banking transactions and dispute unauthorized charges.
  • Cancel lost cards and issue replacement.
  • Enter travel information to prevent fraud and avoid declined transactions.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Handled over 100 incoming telephone calls, emails and chat requests per shift.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
  • Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
  • Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
  • Maintained friendly and professional customer interactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Cross-sold credit cards, loans and other bank products.
  • Calculated fees due, interest and change for customer transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Trained new hire classes on customer service policies and procedures.

Education

No Degree - General Studies

Chemeketa Community College
Salem, OR

Skills

  • Computer/Software proficiency
  • Maintaining documents and records
  • Verification and eligibility
  • HIPAA compliance
  • Decision-making
  • Teamwork and collaboration
  • Medical administrative specialist
  • Time management abilities
  • Multitasking
  • Technical writing
  • Health information systems
  • Organizational skills

Certification

  • Certified Recovery Mentor

Timeline

Registrar

Salem Hospital
03.2017 - 03.2020

Manager

Java Crew
01.2015 - 03.2017

Banker Coach

Wells Fargo
01.2010 - 01.2014

No Degree - General Studies

Chemeketa Community College

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Maria Ramos