Maria Ramos-De-Rodriguez
Rialto,CA
Summary
Dynamic Assistant Manager at Sheraton Agoura Hills Hotel with proven expertise in team leadership and inventory management. Enhanced guest satisfaction through effective staff training and optimized scheduling, resulting in improved service efficiency. Successfully implemented marketing strategies that boosted occupancy rates during peak seasons, showcasing strong decision-making and operational skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Sheraton Agoura Hills Hotel
06.2011 - 09.2024
- Supervised daily operations to ensure exceptional guest experiences and adherence to quality standards.
- Coordinated staff schedules to optimize resource allocation and maintain service efficiency.
- Implemented training programs for new hires, enhancing team skills and improving service delivery.
- Assisted in developing marketing strategies that increased hotel occupancy rates during peak seasons.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Jose Vasconcelos
Michoacan,MexicoSkills
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Task delegation
- Employee scheduling
- Schedule oversight
- Employee supervision
- Inventory management
- Computer skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Sheraton Agoura Hills Hotel
06.2011 - 09.2024
High School Diploma -
Jose Vasconcelos
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