Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Maria Rangel Mattox

Selma,CA

Summary

Ambitious and results-driven manager with proven success in operations and management, specializing in identifying and resolving operational deficiencies. Recognized for dynamic leadership and a strong focus on building cohesive front-line teams that consistently exceed credit sales goals and customer expectations. Expertise in team building and mentoring fosters an environment of collaboration and high performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

School District Substitute Teacher

Parlier Unified School District
06.2024 - Current
  • Substitute Grades from Kindergarten to 12th Grade.
  • Collaborated with teachers to adapt instructional materials for varied learning needs.
  • Implemented lesson plans to engage students in diverse learning activities.
  • Managed classroom environments to foster positive student behavior and participation.
  • Monitored student progress and provided feedback to enhance academic performance.

Mortgage Loan Officer

U.S. Bank Fresno, CA
04.2024 - 06.2024
  • Completed 6 months of mortgage training.
  • Explained different types of loans pertaining to client situations.
  • Guided first-time homebuyers through application processes, enhancing customer experience and satisfaction.

AVP Branch Manager- Riverbend Branch

United Community Bank-Clarksville, TN
10.2023 - 10.2024
  • Performed customer service, sales, and lending activities to promote branch growth.
  • Responsible for assisting with mentoring, developing, and supervising all branch employees.
  • Actively participated in achieving sales and service goals and in maintaining operational excellence.
  • Responsible for securing and strengthening customer relationships, including outbound calls, customer profiling activities, and a review of customer needs.
  • Supported the consumer and small business loan process.
  • Responsible for overall management, growth, and profitability of the branch.
  • Cross-trained on all functions within the branch.
  • Responsible for overall day-to-day facility, staff, and branch operations management.
  • Used reports and resources to maximize results for the branch and staff.
  • Accountable for maximizing branch revenues, sales, and customer satisfaction, including CSP (Customer Service Profiles) scores, while minimizing operating losses.
  • Participated in hiring, onboarding, disciplining, and rewarding staff; responsible for managing employees.
  • Coached employees for optimal performance.
  • Communicated and monitored staff goals consistently.
  • Assisted in creating and maintaining the branch business plan.
  • Proactively participated in business development efforts to grow the branch.
  • Performed business calling and sales programs.
  • Updated and monitored sales activities using 360 View.
  • Developed and maintained a diversified loan and deposit portfolio based on the current campaign focus.
  • Served as chief communicator on all topics that applied to branch status and assigned branch goals.

Branch Manager- McKinney Branch

In Touch Credit Union- Plano, Texas
07.2022 - 03.2023
  • Responsible for driving branch business through sales processes and procedures.
  • Managed branch staff and directed the branch to achieve sales targets daily.
  • Supervised and coached teams daily.
  • Recruited, trained, developed, evaluated, and coached staff to ensure job expectations were met.
  • Created workforce stability by cultivating an engaged and well-coached team.
  • Managed staff performance through training, coaching, and regular evaluations.
  • Fostered a positive work environment promoting teamwork and high morale among employees.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Financial Center Manager

Simmons Bank- Oklahoma City
08.2019 - 04.2021
  • Managed all Branch Operations.
  • Responsible for branch growth in existing and new small business banking relationships through client-facing activity.
  • Ability to drive business development and expense management, responsible for the branch's operational soundness.
  • Member of the Oklahoma City Hispanic Chamber of Commerce. Applied and was accepted into the Ambassador Program. The program is a mentorship program in which the chamber hosts internal training sessions for its members. Focusing on women who own small businesses.
  • Implemented the Needs-Based Conversation model by ensuring collaboration between banking center teammates.
  • Supervised and coached teams on time management, communication skills, personal goal setting, and operational policies.
  • Recruited, trained, developed, evaluated, and coached staff to ensure job expectations are met.
  • Accountable for all goal attainment, service, marketing, and bank operations.
  • Proactively identify and manage risk in every business, product, and service transaction, leveraging bank policy and procedures.
  • Created workforce stability by cultivating an engaged and well-coached team.
  • Led team in achieving operational excellence through effective coaching and performance management.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and internal policies.
  • Established strong relationships with clients, fostering loyalty and driving business growth through personalized service.
  • Improved financial center performance by implementing effective sales strategies and staff training programs.

Branch Manager

Bank of America- Kerman, CA, and Oklahoma City, OK, Edmond, OK
12.2014 - 06.2019
  • Managed all Branch Operations.
  • Lead, manage, and coach a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center, and create an excellent customer experience.
  • Implemented the One Team model by ensuring collaboration between banking center teammates and on-site specialists.
  • Supervise and coach teams on properly executing key banking center plays.
  • Conducted performance assessments and updated staff on business developments.
  • Perform resource management, operational excellence, partnerships, associate development and proficiency, and build and retain customer relationships.
  • Proactively identify and manage risk in every business, product, and service transaction, leveraging bank policy and procedures.
  • Create workforce stability by cultivating an engaged and well-coached team.
  • Selected Accomplishments:
  • Managed the Kerman branch team to achieve the coveted Bank of America Top Performer Award.
  • Led Teams to reach assigned financial goals and was awarded monetary bonuses to the Manager, Assistant Manager, and Relationship Manager.
  • Received the Bank of America Top Volunteer award for 2017.

Senior Multi-Site Manager

CDC Federal Credit Union - Atlanta, GA
06.2007 - 12.2013
  • The branch senior loan officer is experienced in assessing client needs to place customers in the appropriate mortgage and consumer lending products.
  • Managed staff to meet assigned goals by mentoring and providing education in efficient processes and procedures to deliver the best outcome at each member interaction.
  • Audited loan documents for 100% delivery of complete loan packages. Ensure all state and federal government regulations are followed during the audit process.
  • Participated as a coach in the lending interaction of the loan officer’s direct face-to-face interview time; documented, provided feedback, and provided guidance to improve the presentation process.
  • Held weekly meetings in which direct reports were given training, coaching, and performance expectations.
  • Provided internal and external training material to enhance loan officers' lending knowledge.
  • Directed, monitored, and coordinated all branch operational and lending activities to facilitate assigned goal attainment. Performed monthly Branch Operations Analysis and developed internal Policies and Procedures to maintain the highest operations rating credit union-wide.
  • Developed marketing strategies from internal data to develop new business, established procedures, and increased in-branch sales performance.
  • Coached and counseled applicants daily on budgeting and setting savings goals, and provided financial literacy material. Also, this service was provided to members who preferred to speak Spanish.
  • Forecasted and developed yearly budget and managed for variances every month.
  • Improved member satisfaction by reviewing service delivery daily, ensuring that secret shopper reviews are above a 98% satisfaction rating.
  • Main point of contact for customer complaints by responding quickly to minimize impact to the member and offering an agreeable solution to both parties.
  • Quickly disseminated acquired adverse information to all member service staff to minimize the impact on credit union membership.
  • Actively participated in monthly meetings by providing written quantitative reports addressing the member services offered.
  • Continually assessed internal operational procedures to ensure compliance with federal regulations and established internal written policies.
  • Evaluated employee performance; recommended training, salary increases, and promotions.
  • Selected Accomplishments:
  • Chosen to work on a CRM project to identify key processes, including identifying current information to use in targeting Members and providing solutions to member needs.
  • Created employee of the month to recognize associates who provided excellent service to members.
  • Raised business profile to gain citywide recognition as one of the best credit unions.

Education

MBA - Business Administration

American Military University
Charles Town, WV
11.2010

BA - Management & Organizational Development

Fresno Pacific University
Fresno, CA
10.2002

Certificate in Project Management -

Clayton State University
Morrow, GA
11.2011

Master Professional Credit Executive -

Credit Professionals International of Atlanta
Atlanta, GA
10.2006

Skills

  • Operational efficiency management
  • Client financing advisor
  • Retail branch administration
  • Customer relationship management
  • Market expansion initiatives
  • Customer relationship management
  • Sales team leadership
  • Account relationship development
  • Financial credit analysis
  • Compliance management
  • Workflow optimization
  • Team development
  • Policy and procedure coordination
  • Licensed mortgage loan originator, NMLS 807268
  • California CBEST certification
  • Effective classroom management
  • Responsive to changing circumstances
  • Relationship management
  • Fostering student involvement

Accomplishments

    Managed Branch Team in obtaining Bank of America Top Performer Award. Was awarded Bank of America Top Volunteer Award.

    Created Workforce stability by cultivating an engaged and well coached team. Managed two branches while employed at CDC Federal Credit Union. I was chosen to work on CRM project to identify key processes and procedures to be included in the final CRM program. Created Employee of the Month to recognize associates who provided excellent customer service. Raised business profile to gain citywide recognition as one of the best credit unions in Atlanta, Georgia.

Certification

Xinnix- Mortgage Ground School Certificate of completion

California Housing Finance Agency Certificate of Completion for attending Single Family Lending Programs Training.

Certificate in Project Management- Clayton State University, Morrow Georgia.

Master Credit Professional Credit Executive- Awarded by Credit Professionals International of Atlanta, Georgia.


Languages

Native Language Speaker- Read, Write, and Translate in Spanish.

Timeline

School District Substitute Teacher

Parlier Unified School District
06.2024 - Current

Mortgage Loan Officer

U.S. Bank Fresno, CA
04.2024 - 06.2024

AVP Branch Manager- Riverbend Branch

United Community Bank-Clarksville, TN
10.2023 - 10.2024

Branch Manager- McKinney Branch

In Touch Credit Union- Plano, Texas
07.2022 - 03.2023

Financial Center Manager

Simmons Bank- Oklahoma City
08.2019 - 04.2021

Branch Manager

Bank of America- Kerman, CA, and Oklahoma City, OK, Edmond, OK
12.2014 - 06.2019

Senior Multi-Site Manager

CDC Federal Credit Union - Atlanta, GA
06.2007 - 12.2013

MBA - Business Administration

American Military University

BA - Management & Organizational Development

Fresno Pacific University

Certificate in Project Management -

Clayton State University

Master Professional Credit Executive -

Credit Professionals International of Atlanta

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